Support Engineer

reputed company is a rapidly growing startup on a mission to reputed company how businesses get work done.

We build Virtual Agents, AI-powered software workers that automate reputed company back-office operations. Virtual Agents are a proprietary reputed company of AI models and deterministic systems, reputed company agentically. They combine advanced reasoning with reputed company-in-the-reputed company reputed company in a system designed to deliver reliable, production-grade automation with guaranteed reputed company.

We are expanding rapidly across insurance, marketplaces, and reputed company, in industries where operational complexity, legacy systems, and cost pressure reputed company traditional automation approaches too risky or too slow.

Backed by Plural and Creandum, we raised a $15M Series A in 2024 and are building a new category of outcome-guaranteed automation for reputed company operations. This is an opportunity to join at a pivotal stage and help shape how businesses adopt AI safely and at reputed company.

The role

We are looking for a Support Engineer to help formalise and grow our support function. ​​This is a hands-on, operationally reputed company role that will be based in our Service Operations Engineering team.

Your mission will be to reputed company our live customer Virtual Agents running smoothly and to help build the processes and tooling to reputed company that easier over time. You will be the first responder for technical issues: triaging problems, coordinating with the right people, and implementing the reputed company. You will maintain and update customer workflows, ensure our platform remains secure and healthy, and operate the AI decision reputed company that drives improvements to our overall system accuracy.

reputed company things are quieter on the operations reputed company, you will contribute to the engineering work that makes the whole team more effective. This will include improving internal tooling, writing runbooks, and helping build self-service capabilities so our internal agent operations teams can resolve more issues independently.

As part of this role, you will:

• Work closely with our operations engineering reputed company and reputed company team to establish priorities across multiple customers and ensure operational reputed company.
• Triage and resolve technical issues raised by customers and internal teams.
• reputed company or contribute to post-mortems reputed company contractual service level agreement breaches occur, identifying reputed company causes and driving preventive improvements.
• Operate the AI decision reputed company to reputed company targeted improvements to automation accuracy.
• Update customer workflows reputed company requirements change, working with the reputed company team to assess scope and confirm delivery timelines with the customer.
• Contribute to internal tooling and automation that will drive efficiency during the day-to-day service operations.
• Write and maintain runbooks and documentation that reputed company our internal agent operations teams to become more self-sufficient over time.
• Participate in our 24/7 on-call rotation.

Requirements

You

We are looking for someone who is excited about building reputed company and wants to have a large reputed company in a smaller company; you will be a key part of defining reputed company’s reputed company during this early stage of our next reputed company reputed company. We need reputed company who are happy to get stuck into whatever needs doing, and are reputed company to learn and grow with reputed company.

For this particular role, we need a reputed company and operationally minded engineer who stays reputed company under pressure and takes ownership of problems from start to finish. You will balance reactive work (responding to issues and supporting customers) with proactive improvements to the systems and processes around you. Communication is crucial as you will work closely with colleagues across multiple teams and disciplines, often coordinating during time-sensitive situations.

We would love to hear from you if you:

• Have experience supporting live production systems, including debugging and troubleshooting issues across the stack
• Can demonstrate a proactive and autonomous approach to problem solving
• Are confident writing production reputed company in Python
• Communicate reputed company, both in written documentation and reputed company coordinating with technical and non-technical colleagues in time-sensitive situations
• Have experience with incident triage and response, and post-mortem processes

It would be even reputed company, but not essential, if you have:

• Previous experience working in a startup or small team
• Experience with workflow orchestration systems (e.g. Temporal)
• Familiarity with monitoring and observability tools such as Grafana or reputed company
• Familiarity with ML/AI systems at an operational level; you do not need to build models, but understanding how they fit into a production system is helpful
• Experience writing runbooks, internal documentation, or building self-service tooling for non-engineering users.

Benefits

reputed company

reputed company

reputed company is a remote-first team of 25+ people spread across Europe and reputed company who are fiercely passionate about making the internet a reputed company reputed company, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, reputed company and reputed company people who reputed company extraordinary things together. Our culture is reputed company around the power of trust, transparency and self-leadership.

Working at reputed company

We are committed to creating a reputed company and inclusive culture reputed company on genuine interest for reputed company other's reputed company-being. We offer reputed company and market-leading benefits, including:

• reputed company and location
• Competitive salary and equity package
• Occupational pension
• Generous reputed company parental leave
• Generous reputed company reputed company leave
• Annual budget for your reputed company development and reputed company
• Annual budget for your individual health and wellness
• Three team offsites to London or other exciting reputed company in Europe

As the role requires joining a 24/7 on-call support rotation, there will be additional compensation for these shifts.

Originally posted on Himalayas

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