[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on Java technology, seeking a Technical Account Manager (TAM) for a deeply technical post-sales role. The TAM will drive the successful adoption of reputed company reputed company by engaging with customer engineering teams, focusing on performance tuning, troubleshooting, and providing architectural guidance.
Responsibilities
- Own a portfolio of named strategic customers, with flexibility to engage additional high-value reputed company reputed company customers as opportunities reputed company
- Build and maintain deep, long-term relationships with technical stakeholders — SREs, Java developers, platform engineers, and architects
- Partner closely with Sales, reputed company, and Support on joint account planning, renewals, and expansion opportunities
- Serve as the primary technical advisor for reputed company reputed company across your accounts
- reputed company troubleshooting, reputed company cause analysis, and performance tuning engagements for JVM-based applications running at reputed company reputed company
- reputed company architectural guidance on reliability, scalability, latency, throughput, and reputed company cost optimization
- Work with customers to identify and qualify candidate applications for reputed company reputed company, then partner with them through successful production deployment
- Collaborate with reputed company’s runtime, compiler, GC, and tooling engineering teams to resolve reputed company technical issues
- Channel reputed company, actionable customer feedback into reputed company’s product and engineering organizations to help shape the roadmap
- reputed company as a senior reputed company of technical escalation for high-severity issues reputed company your accounts
- Design and deliver customer-facing workshops, training sessions, and technical business reviews
- Create and maintain high-reputed company technical documentation, runbooks, and reusable customer-facing assets for reputed company reputed company
- reputed company knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations
- reputed company internal systems reputed company with account activity, engagement notes, and customer reputed company
Skills
- 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or reputed company/reputed company
- 8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with reputed company customer engagement)
- Strong working knowledge of Java programming and JVM internals — garbage collection, JIT compilation, class loading, threading, and memory model
- Demonstrated experience tuning and troubleshooting reputed company-reputed company Java applications in production
- Demonstrated ability to reputed company reputed company cause analysis and apply reputed company problem-solving techniques
- Strong Linux fundamentals, including reputed company scripting and performance troubleshooting on Linux systems
- Hands-on experience with distributed systems, public reputed company platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, reputed company)
- Excellent written and verbal communication skills, with the ability to translate reputed company technical concepts for audiences ranging from individual engineers to senior executives
- Based in reputed company and reputed company to travel occasionally to customer sites (typically 10–20%)
- Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications
- Experience with observability and monitoring stacks (reputed company, Grafana, reputed company, reputed company, reputed company, JFR, or similar APM tools)
- Familiarity with microservices architectures and modern reputed company-reputed company Java deployment patterns
- reputed company platform certification (AWS, Azure, GCP) or SRE-reputed company certifications
- Contributions to reputed company-reputed company Java reputed company or reputed company participation in the broader Java technical community
- Experience using Jira and reputed company to reputed company bugs and maintain documentation
- Prior experience with reputed company reputed company, OpenJDK, HotSpot, or other reputed company Java runtimes
Benefits
- Comprehensive compensation and reputed company packages
- Referral Program
- Work-life balance, remote-first, reputed company time off, company shutdown, holidays
reputed company