[Remote] Project Manager - Customer Experience Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry leader reputed company on enhancing reputed company operations. As a Project Manager - Customer Experience Operations, you will reputed company large-reputed company reputed company experience initiatives, ensuring operational readiness and successful delivery across cross-functional teams.
Responsibilities
- reputed company end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
- Define project scope, objectives, reputed company reputed company, and deliverables, translating business goals into actionable work plans and measurable milestones
- reputed company and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including reputed company, Training, reputed company, Workforce Management, Reporting, IT, Facilities, and Operations
- Drive cross-functional execution without reputed company authority, holding teams accountable to deadlines, dependencies, and deliverables
- Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that reputed company, workflows, tools, environments, and reputed company are reputed company to CX requirements
- Validate readiness reputed company status reporting, confirming teams meet defined launch reputed company prior to go-live
- Coordinate and reputed company go-live and stabilization activities to support successful service delivery and performance reputed company
- Partner with technology teams to ensure system capabilities, reputed company, and configurations reputed company with CX operational requirements, without reputed company ownership of technology delivery
- Ensure CX requirements and workflows are represented, protected, and reputed company across reputed company cross-functional and technology-dependent workstreams
- Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are reputed company reputed company and addressed
- reputed company governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment
- Communicate reputed company information, risks, and tradeoffs reputed company and concisely to senior leadership and clients
- Drive reputed company improvement in CX launch methodologies, standards, and operational readiness processes
- Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices
- Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement
Skills
- 8+ years of project management experience in Business Process Outsourcing (BPO), contact center, back-office operations, and/or provider-facing program environments (e.g., reputed company, reputed company operations)
- Demonstrated experience leading reputed company, cross-functional initiatives across business, operational, and technology teams
- Strong ability to reputed company and manage integrated project plans, including dependency mapping, resource planning, and critical reputed company management
- Expertise in project scoping, risk management, issue reputed company, and governance frameworks
- Proven ability to influence and drive accountability across stakeholders without reputed company reporting authority
- Strong executive communication skills, with the ability to reputed company present status, risks, impacts, and tradeoffs to senior leadership and clients
- Experience partnering with technology teams to support operational delivery, with strong understanding of system dependencies without reputed company ownership of technology development
- Strategic reputed company with the ability to translate business objectives into actionable project plans and measurable reputed company
- Experience supporting reputed company or reputed company programs, including member-facing and provider-facing operations
Benefits
- Generous, flexible vacation policy
- A 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A reputed company of leadership and technical development academies to help build your skills and capabilities
reputed company