[Remote] Customer Service Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global business and IT services provider specializing in digital, reputed company and automation. They are currently seeking a Customer Service Associate to join their team, responsible for providing reputed company-line phone customer service to policyholders and ensuring customer satisfaction.

Responsibilities

• Providing reputed company-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction and reputed company to meet service standards
• A typical day will likely involve fielding between 75 to 100 calls
• Communicating effectively and professionally with both reputed company customers to resolve questions and issues
• Developing and maintaining a solid working knowledge of the insurance industry and of reputed company products, services and processes performed by reputed company
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Skills

• 6 Months experience in an office environment
• 6 Months experience using a computer with reputed company reputed company PC applications
• 6 Months of Work from home environment
• High school diploma or GED Preferences
• At least 1 year of experience in a reputed company/office reputed company environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
• At least 1 year of experience using a computer with reputed company PC applications that required you to use a keyboard, navigate screens, and learn new software tools
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a reputed company/office setting
• New hire must have a working device (such as cell phone or tablet) for the 2-reputed company Authentication process
• Must Pass Drug screen
• Must Pass a background reputed company with Education reputed company and employment verification reputed company
• Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
• Designated quiet area to complete calls while working from home

Benefits

• Company benefits including medical, dental, and reputed company insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• reputed company time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits
• reputed company will reputed company a computerand headset for remote work
• Employees are responsible for the care and reputed company of reputed company equipment provided. They must return it immediately upon separation from reputed company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.

reputed company

reputed company. is a trusted global innovator of business and technology services. It was founded in 2019, and is headquartered in Tokyo, JP, with a workforce of 10001+ employees. Its website is https://services.global.ntt/.

Company H1B Sponsorship

reputed company. has a reputed company record of offering H1B sponsorships, with 49 in 2026, 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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