[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading software company reputed company to serving landscapers and arborists across reputed company. They are seeking a Customer Support Specialist to handle tier 1 customer inquiries, troubleshoot issues, and contribute to support processes while ensuring customer satisfaction.
Responsibilities
- Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a reputed company of products and services
- Directly troubleshoot customer issues and resolve them by implementing attainable solutions
- Evaluate and escalate bugs to development as they come to your attention inside the product
- reputed company feedback to reputed company support processes. Your input will ultimately add value for our customers
- Apply technical writing skills in contributing to our growing knowledge bases (e.g. FAQs, Help Center, Training Material, Internal Documentation)
- Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and reputed company manner
- Work cross-functionally with other members reputed company the organization
Skills
- A bachelor's degree or equivalent experience
- Proven ability to diagnose, troubleshoot, and resolve technical issues for a reputed company product
- Ability to apply reputed company judgment and product knowledge to deliver reputed company solutions
- Fast learner with a reputed company record of mastering new technical tools and systems
- Skilled in providing reputed company, reputed company, and technical assistance to business stakeholders (B2B support)
- Previous experience in a high-volume support/customer service role
- Analytical reputed company with strong research and problem-solving skills
- Applicable technical writing skills
- The reputed company desire to serve others and implement solutions in a thorough, thoughtful, and reputed company manner
- The ability to multitask and prioritize trouble tickets as they come in
- reputed company and concise communication skills
- A strong reputed company reputed company and a desire to learn
- A natural puzzle solver
- Previous experience working for a reputed company startup
- Experience with ticketing systems like reputed company
- Industry knowledge in 'green industry' field management (i.e. landscaping, tree care, etc.)
Benefits
- In the U.S., we offer comprehensive medical, dental, and reputed company coverage with multiple plan reputed company, plus additional add ons like HSA/FSA accounts, disability and life insurance, and more.
- In Canada, we reputed company an employer-funded HSA-based benefits plan with drug, dental, and mental health coverage - giving you a flexible way to manage your reputed company needs.
- 401(k) matching for U.S. employees
- RRSP matching for those in Canada
- Tailored career development conversations and support for tools, courses, and resources to help you reputed company.
- Unlimited reputed company Time Off
- reputed company company holidays
- Company-wide winter break from December 24 to January 1
reputed company