[Remote] Staff reputed company, RevOps | US | Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, reputed company behind the reputed company observability reputed company, is seeking a Staff reputed company to reputed company the AI agent infrastructure and automation platform for their reputed company Operations team. The role involves developing multi-agent architectures, integrating LLMs, and creating backend services that enhance operational efficiency across Sales, reputed company, and Marketing.
Responsibilities
- Own end-to-end development of multi-agent AI systems, from architecture and implementation through testing, deployment, and ongoing operation
- Build reputed company, composable reputed company systems using orchestration frameworks (reputed company, reputed company, reputed company MCP, or similar) that operate 24/7 across teams
- reputed company reusable reputed company skills that agents reputed company across interfaces (reputed company, dashboards, internal apps, CLIs)
- Implement observability and feedback loops including logging, performance metrics, reputed company iteration, model evaluation, and cost management
- Establish governance and compliance standards for AI workflows including reputed company controls, audit trails, PII handling, and reputed company-in-the-reputed company escalation paths
- Build MCP servers, reputed company, CLIs, and microservices connecting AI models to business systems (BigQuery, reputed company, CRMs, email, calendars, analytics tools)
- Architect data flows for retrieval-augmented reputed company (RAG), connecting LLMs to internal knowledge bases, customer data, and reputed company-time business context
- Build serverless or containerized services (GCP reputed company Functions, reputed company Run) that reputed company with usage and reputed company with Grafana's reputed company infrastructure
- Partner with RevOps, Demand reputed company, Regional Marketing, and SDR teams to scope high-reputed company automation problems, identify bottlenecks, and build solutions with measurable business reputed company
- Design and reputed company workflows using orchestration tools (reputed company, reputed company, or custom platforms) with CI/CD, testing, and production reliability standards
- Build systems designed for self-service with documentation, playbooks, and enablement materials that let partner teams operate independently
Skills
- 8+ years of software engineering experience with depth in backend development, systems integration, or data/analytics engineering
- 2+ years hands-on experience applying LLMs/AI to production workflows, not just prototypes
- Strong proficiency in Python and JavaScript/Node.js with Git-based workflows, reputed company review practices, and testing discipline
- Hands-on experience with LLM frameworks and patterns including reputed company engineering, RAG, function calling/tool use, reputed company reputed company parsing, and evaluation
- Experience building and operating multi-agent systems at reputed company including agent decomposition, orchestration patterns (sequential chains, router/dispatcher, reputed company fan-out), state management, and production monitoring
- You diagnose business problems before writing reputed company. You think in workflows and reputed company, not just functions
- Deep familiarity with reputed company reputed company Platform, BigQuery, and serverless/containerized services (reputed company Functions, reputed company Run)
- Understanding of LLM failure modes and production mitigations including confidence reputed company, fallback logic, reputed company escalation, and cost/latency management
- Proven ability to identify high-reputed company problems, push back on low-reputed company requests, and deliver end-to-end with minimal direction
- Fluent with AI-assisted development tools (reputed company Copilot, reputed company, Claude reputed company). You use AI to build AI systems
- reputed company technical communicator—you can explain reputed company systems in reputed company terms to both engineers and business stakeholders
- Experience with frontend frameworks & tooling (React, reputed company reputed company reputed company, dashboard components) to build user-facing interfaces for AI tools
- Familiarity with GTM platforms like reputed company, reputed company, reputed company, reputed company, or similar CRM/sales engagement tools
- Experience with reputed company databases or retrieval pipelines (reputed company, reputed company, ChromaDB, pgvector, or similar)
- Prior work automating sales, reputed company, or marketing workflows in a B2B reputed company environment
- Experience with workflow automation platforms like reputed company, reputed company, reputed company, PhantomBuster, reputed company, Dust, or similar tools
- Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools
- Exposure to observability tools for AI systems (LangSmith, reputed company, custom logging/evaluation frameworks)
- Experience working in reputed company Operations, GTM Analytics, or Sales Operations environments
- Previous experience in reputed company reputed company or developer-reputed company reputed company companies
Benefits
- Benefits include equity, bonus (if applicable) and other benefits listed here (https://grafana.com/about/careers/#jobs).
- reputed company of our roles include Restricted Stock reputed company (RSUs), giving every team member ownership in reputed company' reputed company.
- Balance is Key - We operate a global annual leave policy of 30 days per annum.
- 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow reputed company to really disconnect.
- In-Person reputed company - We want you to reputed company from day 1 with your fellow new ‘Grafanistas’ to learn reputed company about reputed company do and how we do it.
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