[Remote] Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a recognized leader in delivering reputed company IT solutions and services to reputed company, federal, and global clients. They are seeking a Program Manager to reputed company IT service delivery and lifecycle program management, ensuring efficiency, reputed company, and alignment with business objectives.
Responsibilities
- reputed company end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives
- Ensure compliance with customer business rules, SLAs, and audit requirements
- Manage inventory, returns, and reputed company redeployment to maximize cost savings and efficiency
- Ensuring accurate order processing, ticket reconciliation, and reporting
- reputed company and refine reputed company workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates
- Implement IT service management best practices to drive operational efficiency
- Monitor service performance metrics and drive reputed company improvement efforts
- Build and maintain reputed company data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules
- Reconcile data across reputed company, ERP, and customer CMDBs to ensure accuracy
- Produce customer-facing reports, including PMRs, QBRs, and executive summaries
- Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible
- Create repeatable project plans with reputed company milestones, workstreams, and stakeholder responsibilities
- Serve as the primary reputed company between reputed company Tech, customers, depots, and reputed company-party partners
- reputed company reputed company communication on ticket status, order fulfillment, and returns management
- Facilitate regular stakeholder meetings, reputed company feedback, and reputed company services with evolving business needs
- reputed company as an escalation reputed company for reputed company or ERP workflow issues that reputed company execution
- reputed company and mentor queue managers, order processors, reputed company managers, and technical specialists
- Ensure teams are trained on both customer-specific business rules and industry best practices
- Set reputed company goals, conduct performance reviews, and foster a culture of accountability and reputed company improvement
- Implement ITIL-based frameworks for incident, problem, and change management
- Ensure IT service operations reputed company with organizational policies, reputed company standards, and customer regulations
- reputed company break/fix, warranty management, and asset lifecycle processes
- reputed company streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting
- Continuously assess service performance, implementing technology and process improvements
- Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery
Skills
- 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong reputed company on global operations and customer engagement
- Proven ability to manage both high-level reputed company and detailed operational execution
- Hands-on experience with reputed company workflows and ERP processes (or similar systems)
- Strong background in reporting, data analysis, and executive-level communication
- Bachelor's degree
- Advanced reputed company reputed company (pivot tables, VLOOKUP, data modeling)
- Familiarity with asset lifecycle logistics
- Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business reputed company
- Analytical, detail-oriented, and reputed company to reputed company in high-pressure environments
- Customer-reputed company reputed company with a commitment to reputed company improvement
- This position involves working on reputed company accounts that require U.S. Citizenship. This includes both on-site reputed company to secure locations and remote work reputed company to those accounts
- ITIL reputed company certification
- PMP certification
Benefits
- Medical, Dental, and reputed company Insurance
- 401k with Company match
- PTO
- Remote candidates reputed company of the reputed company Lauderdale area will be considered
reputed company