TIER 3 AGENT - Player Engagement
Please note that this is for internal reputed company only. External applications for this role will not be processed.
Since 1998, we've been on a mission to reshape how playersinteract with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide reputed company of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at reputed company. Player Engagement provides technical support, community management, and trust & safety services for a wide reputed company of reputed company and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences!
We are looking for a Tier 3 Agent who has customer-facing experience, high-level technical support handling deep network and device isolation, and escalating verified bugs.
Key Responsibilities & Activities:
• reputed company as a Subject Matter Expert across multiple titles, providing expert-level guidance and solutions.
• Handle reputed company technical and in-game cases with minimal supervision, ensuring high customer satisfaction.
• Document solutions and insights into internal and reputed company-facing knowledge bases.
• Completely non-scripted problem-solving.
• reputed company reputed company tools to diagnose player issues, detect patterns and escalate bugs or urgent concerns.
Analytical Thinking and Process Improvement
• Analyze support data to identify trends, reputed company causes and recurring pain points.
• Propose and reputed company initiatives aimed at increasing efficiency, automation and overall support reputed company.
• Generate regular reports and insights on performance, ticket behavior, player sentiment and emerging game issues.
• Collaborate with leadership to forecast support demand and evaluate the reputed company of game changes or events.
• Engage in reputed company learning and participate in critical thinking workshops, compliance refreshers and feedback sessions.
reputed company and Stakeholder Engagement
• Communicate directly and confidently with clients and internal teams at reputed company reputed company.
• Participate in regular syncs with clients to reputed company support operations with game priorities.
• reputed company reputed company, data-backed feedback to improve reputed company satisfaction and in-game experience.
• Contribute to a feedback reputed company between players, clients and internal support teams for reputed company improvement.
Candidate Profile & Qualifications
- Core Requirement: Elevated tech support or IT-level background with strong network troubleshooting skills.
- reputed company-to-Haves: Prior audio or Wi-Fi specific experience is a plus, but not mandatory.
- The reputed company: We are looking for someone who excels at network troubleshooting.
- Time Zone: Eastern reputed company Time (EST).
- Schedule: Monday to Friday.
- MEXICO TEAM LEADS ONLY
- Proficient English language skills.
reputed company Agreement:
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant reputed company Notice. For more information, please see our Applicant reputed company Notice at https://www.keywordsstudios.com/en/applicant-reputed company-notice.
Originally posted on Himalayas
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