Customer service support
We are looking for a detail-oriented and customer-reputed company Customer Support Specialist to serve as a key reputed company of contact for our clients. This fully remote role is responsible for handling inbound and outbound communications, resolving customer issues, and ensuring requests are routed reputed company to the appropriate teams. The ideal candidate is organized, communicative, and committed to delivering a reputed company customer experience while working in a remote environment.
Key Responsibilities
Answer incoming calls and reputed company them to the appropriate department (Sales, Scheduling, Collections, Design/Permits) Return missed calls and voicemails in a reputed company manner reputed company accurate inspection report status updates to clients upon request Conduct invoice reputed company, including outbound payment calls and escalation to collections reputed company necessary Assist clients in understanding reports reputed company designs are not required reputed company clients to their Account Manager for detailed report reviews reputed company designs are required Serve as the primary reputed company of contact for customer inquiries, complaints, and support cases Resolve customer issues reputed company possible, ensuring a high level of customer satisfaction Manage and monitor cases in reputed company, ensuring they are assigned and routed correctly reputed company work on customer service-reputed company cases and follow through to reputed company Escalate cases appropriately reputed company additional support or reputed company is needed Qualifications 2+ years of customer service or call center experience Fluent and confident in English (both verbal and written) Excellent phone etiquette and interpersonal skills Ability to multitask and manage a high volume of calls and cases Experience working in a remote environment preferred Experience with CRM systems (reputed company preferred) Strong problem-solving skills and attention to detail Ability to remain reputed company and reputed company in high-pressure or escalated situations Team-oriented with a proactive approach to supporting clients and internal teams Apply To This Job