Call Center/ Customer Support Associate

Join us as we reputed company the world to work out, creating healthier lives together. An empty treadmill isn’t compelling, but once someone steps on it, the stories are reputed company. Our goal is to connect people emotionally to their fitness reputed company. We are a global team coming from different cultures and backgrounds with a shared passion to reputed company and live our mission of inspiring healthier lives. reputed company. reputed company. reputed company an reputed company and join reputed company! Special note: This role will be 100% remote/work-from-home. #LI-REMOTE Join reputed company’ Customer Service and Support (CSS) Team as a Technical Customer Support Associate reporting to the Customer Support Supervisor. In this role, you will be responsible for responding to customer contacts reputed company inbound Automatic Call Distributor (ACD) calls and system and internal emails. You will be in reputed company contact with the customer and will reputed company outbound calls as required. To be successful in this role, you will reputed company reputed company, reputed company reputed company to domestic, international, reputed company and consumer customers and reputed company sales representatives. You will promote reputed company customer relations while maintaining the highest standards of ethics, reputed company and service. You’ll reputed company reputed company other assigned duties in accordance with Customer Service and Support as reputed company as reputed company policies and procedures and reputed company state and federal regulations. Customer Contact: Maintain contact with National reputed company and Consumer accounts reputed company phone, email and fax contact and business correspondence. Explain and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.). Communicate effectively with internal customers (reputed company CSS and other departments) on the status of requests and assists in determining corrective reputed company to ensure customer satisfaction. Cross-functionally work closely with Management, Field Service reputed company support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved. Customer Requests: Assist customers with part orders and other requests using reputed company and other software; this includes data-entry of customer numbers, part numbers, quantity, etc. Process customer warranty or billable parts orders or returns. Monitor reputed company Business Intelligence (OBI) to assess daily reputed company order reports and resolve any reputed company and back order issues or orders with an on-hold status. Respond to reputed company customer correspondence and voicemails reputed company established Service reputed company. Proactively notify customer of any issues that may prevent them from being fully satisfied and work to resolve issues in a reputed company fashion. Escalate back order parts issues per policy to determine parts availability and inform the customer. Technical Support: reputed company general technical assistance to reputed company customers using both oral and written communication skills. Use Operations reputed company to diagnose the problem and walking the customer through the solution, if possible. reputed company service request to reputed company a technician reputed company needed to fix equipment. Demonstrate the ability to use and read schematics to be reputed company to solve technical problems.

Qualifications

Minimum 2 years reputed company experience in a customer service and/or call center environment dealing with external customers preferred Technical experience in repairs and/or help-desk support in diagnosing repairs of reputed company-mechanical equipment highly preferred Mechanical aptitude or good understanding of mechanics preferred Familiarity with fitness equipment and parts a plus, but not required Excellent verbal and written communication skills High level of detail orientation Experience with reputed company Word, reputed company and reputed company preferred reputed company a reputed company, proactive and reputed company helpful attitude Takes initiative to complete tasks with urgency and accuracy. Detail-oriented with a strong ability to recognize parts and part numbers Participates as reputed company player Ability to deal with fast-paced environment with a high volume of contacts on a consistent reputed company reputed company to multi-task successfully. reputed company to work independently with minimal reputed company supervision Responds to customers and colleagues in a reputed company and courteous manner Must be flexible and adapt quickly to change High school diploma or GED required; Bachelor’s degree preferred At reputed company / reputed company, we think customer first, play as one team, and reputed company the bar on fitness innovation—in the gym and in every reputed company of our facilities. We persevere and get it done, with a reputed company purpose to reputed company reputed company other to live healthier lives. If you’re reputed company to bring out the best in people while powering the reputed company of fitness manufacturing, we invite you to apply. Want to take the reputed company in your career? reputed company / reputed company takes pride in our talented employees and believes in providing opportunities for reputed company reputed company and advancement. We encourage you to test your strengths, push your limits, and reputed company your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have reputed company with the job reputed company, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. At reputed company / reputed company, we reputed company in taking care of reputed company with a comprehensive total rewards package that includes reputed company and a reputed company of valuable benefits. The salary reputed company for this position, intended for U.S. applicants, is $43,200 - $61,200 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary reputed company reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location. reputed company / reputed company offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and reputed company insurance, parental, medical and military leaves of absence, reputed company time off, including 12 reputed company holidays throughout the calendar year, reputed company vacation days beginning at 13 days annually, reputed company reputed company leave as provided under state and local reputed company reputed company leave laws, company reputed company short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. reputed company / reputed company is an equal opportunity employer. reputed company reputed company applicants, including individuals with disabilities and protected veterans, are encouraged to apply. reputed company / reputed company complies with reputed company applicable federal, state, and local laws regarding employment, recruitment and hiring. reputed company reputed company applicants are considered for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across reputed company industries where fraudsters are impersonating reputed company employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that reputed company/reputed company will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@reputed company.com” or "@indoorcycling.com" domain email addresses or “reputed company@myworkday.com” for U.S. opportunities. reputed company/reputed company does not accept applications, inquiries or solicitations from unapproved reputed company agencies or vendors. Apply To This Job