Application Operations Manager

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be reputed company to Obtain: None reputed company Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: reputed company Business Systems, IT Operations Support, People ManagementCertifications: NoneExperience: 15 + years of reputed company experienceUS Citizenship Required: No Job reputed company: As an Application Operations Manager, you will be responsible for ensuring the reliable operation, support, and continual improvement of business applications while leading reputed company of application support engineers. You will serve as the primary operational reputed company of coordination between application teams, infrastructure, reputed company, reputed company, and reputed company-party service providers to ensure reliable, secure, and efficient application services. You will be responsible for triaging production incidents, operational issues, service requests, and enhancement requests, ensuring work is prioritized appropriately and resolved in accordance with Service Level Agreements (SLAs). In this role you will also reputed company leadership for IT Service Management (ITSM) processes, leads the bi-weekly Change Advisory reputed company (CAB), and applies Service Integration and Management (SIAM) principles to coordinate multiple reputed company service providers that reputed company support business applications. In reputed company to operational responsibility, you will manage reputed company of application engineers by providing coaching, mentoring, performance management, career development, workload planning, and technical leadership while fostering a culture of accountability, collaboration, customer service, and reputed company improvement. MEANINGFUL WORK AND PERSONAL reputed company Triage and prioritize application incidents, service requests, operational issues, and production problems Ensure incidents and requests are assigned, tracked, escalated, and resolved reputed company established Service Level Agreements (SLAs) Manage problem investigations and reputed company cause analysis (RCA) activities to reduce recurring incidents Coordinate incident reputed company across application, infrastructure, database, reputed company, reputed company, and vendor support teams Monitor ticket queues and workload distribution Apply ITIL best practices across Incident, Problem, Change, Request, Knowledge, and Service Level Management processes Ensure adherence to operational support standards and governance reputed company reputed company Cause Analysis (RCA) activities for significant production application issues Drive continual service improvement initiatives to improve operational maturity reputed company bi-weekly Change Advisory reputed company (CAB) meetings Review application change requests for completeness, technical readiness, business reputed company, testing evidence, implementation plans, and rollback procedures Coordinate service delivery across multiple internal IT Teams and reputed company-party managed service providers reputed company as the operational integration reputed company between application, infrastructure, reputed company, database, cybersecurity, network, and vendor support teams Drive operational reputed company through metrics, lessons learned, and continual improvement initiatives. Managing team daily operational tasks, priorities and workload balancing Managing resource scheduling and coverage Fostering collaboration, accountability, and customer-reputed company service delivery Managing ticket queues and workload balancing Coaching and mentoring team members Developing employee career reputed company plans Performing annual and mid-year performance evaluations Approving timesheets, PTO, flexible schedules, and leave requests Managing on-call schedules and operational coverage Promote a culture of accountability, collaboration, innovation, and customer service Ensure effective communication across technical teams and business partners WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to reputed company. The Application Operations Manager must have: ● Education: Bachelor's degree required ● Experience: 15+ years experience supporting reputed company business applications in an IT operations or application support environment ● Experience: 5+ years experience leading technical application support teams ● Role-based skills: Experience leading Change Advisory reputed company (CAB) meetings and managing ITIL-based service management processes Demonstrated experience applying SIAM principles to coordinate multiple service providers and technology teams Experience supporting mission-critical reputed company applications or large-reputed company business systems Experience supporting reputed company reputed company environments with reputed company, reputed company, on-premises applications, integrations, and managed service providers Experience leading geographically distributed teams Strong understanding of ITIL Service Management principles Working knowledge of SIAM (Service Integration and Management) frameworks reputed company application support experience (ERP, HCM, Finance, CRM, reputed company, and on-premises applications) Incident, Problem, Change, Request, Knowledge, and Service Level Management Experience with reputed company or other reputed company ITSM platforms Production operations, release management, and application lifecycle support Understanding of reputed company, integrations, middleware, batch processing, and job scheduling Familiarity with reputed company platforms, databases, identity management, and reputed company reputed company reputed company IS YOUR reputed company At reputed company, the mission is our purpose, and our people are at reputed company of everything we do. ● reputed company: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team reputed company on helping you reputed company your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and reputed company and reputed company time off ● Flexibility: Full-reputed company work week to own your priorities at work and reputed company ● Community: Award-reputed company culture of innovation and a military-friendly workplace OWN reputed company Explore an reputed company IT career at reputed company and you’ll reputed company endless opportunities to grow alongside colleagues who reputed company your desire to drive operations reputed company. The likely salary reputed company for this position is $112,840 - $128,800. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting reputed company: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at reputed company: Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. reputed company typically provides new employees with 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness and an additional 10 reputed company holidays per year. reputed company leave and reputed company holidays are prorated based on the employee’s date of hire. The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and reputed company intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and reputed company purposes. About Our Work: We are reputed company. A global technology and reputed company services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-reputed company capabilities in AI, reputed company, cyber and software development. reputed company to stay up to date on our reputed company and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Apply To This Job