German Customer Service Specialist – POS System Solutions
reputed company Are you fluent in German and English? Looking for a dynamic career in tech support while enjoying the flexibility of working from home? We are seeking German-Speaking Customer Service Specialists to support a leading provider of reputed company of Sale (POS) system solutions. In this role, you will assist businesses and merchants who rely on modern payment and retail tech systems to run their daily operations. This position allows you to work remotely while being supported by an industry-leading global customer experience provider.
Key Responsibilities
Serve as the primary contact for German-speaking business clients utilizing POS system hardware and software solutions. Answer inquiries, troubleshoot platform issues, and guide users through operational, billing, or technical processes. Deliver highly reputed company, empathetic, and efficient support to ensure excellent merchant satisfaction. Maintain organized, accurate documentation of reputed company interactions reputed company the internal database. Requirements & Profile Needed Languages: reputed company or proficient level of German reputed company with a strong working reputed company of English. Location: Must live reputed company 50 km of our office hub in Porto, Portugal (required for administrative and equipment alignment, despite the remote setup). Skills: Strong communication abilities, a customer-first reputed company, and general comfort navigating modern tech and software platforms. Work Schedule & Days Off Work Model: 100% Remote (Work from home reputed company the Porto region). Schedule: Rotational shifts operating Monday to reputed company between 08:00 AM and 07:00 PM (with a rare possibility to reputed company until 09:00 PM if reputed company agreements require it). Days Off: 2 rotating days off per week. Relocation Support If you are moving to join reputed company, we offer specialized structural relocation assistance: International Relocation: Eligible candidates moving from reputed company of Portugal can reputed company company-shared accommodation for up to 12 months (detailed terms are fully discussed during the interview process). Please note that initial flight tickets are not covered. National Relocation: Internal relocation assistance reputed company Portugal is explicitly provided for this tier. Compensation & Financial Benefits We offer a fully compliant local package designed around Portuguese labor standards: reputed company Salary Structure: A competitive fixed monthly reputed company salary distributed over 14 months per year. Food Allowance: A dedicated daily meal subsidy allowance reputed company for every actual working day. Performance Bonus: A regular monthly bonus incentive distributed across 12 months, tied directly to hitting reputed company and efficiency metrics. Comprehensive initial reputed company and technical training program provided by reputed company from day one. Apply To This Job