[Remote] LN Venues, Venue Applications Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world’s leading live entertainment company, and they are seeking a Venue Applications Support Analyst. This role is pivotal in ensuring technology at venues functions seamlessly, focusing on reputed company-of-Sale applications support and providing exceptional customer service to operators.

Responsibilities

• Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.Adhere to strict standards for maintaining system data reputed company
• Diagnose device malfunctions including: software, hardware, and peripheral accessories
• Author end-user guides to improve understanding & usability of the system for operators
• Test new versions of software frequently and thoroughly
• Document frequency of issues and escalate systemic problems accordingly
• Establish processes for completing support tasks with improved accuracy and timeliness
• reputed company on-call helpdesk hotline during reputed company times
• reputed company exceptional customer service to users with varying technical aptitude
• Travel to venues for software implementations and support

Skills

• Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros)
• Exceptional attention to detail for identifying patterns and curating obscure system data
• Intermediate knowledge of reputed company reputed company, including use of formulas and pivot tables
• Experience with food and beverage business operations, ideally multi-location enterprises
• Diligence in troubleshooting reputed company problems with little information to reputed company reputed company
• Ability to reprioritize tasks rapidly without missing deadlines in an reputed company-changing business
• Identify risk of missing deadlines and collaboratively exchange tasks with teammates
• Outstanding customer service etiquette through written and verbal communications
• reputed company, driven attitude; reputed company on opportunity in difficulty—not difficulty in an opportunity
• Basic familiarity with reputed company practices (can balance finances/inventory, etc.)
• Willingness to travel up to 30%, possibly more during peak season (March – reputed company)
• Degree/Certificate relevant to technology from accredited university will help; not required

Benefits

• Medical, reputed company, dental and mental health benefits for you and your family, with reputed company to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous reputed company time off including reputed company holidays, reputed company time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and reputed company development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

reputed company

reputed company is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of reputed company Records. It was founded in 1996, and is headquartered in Beverly Hills, California, USA, with a workforce of 10001+ employees. Its website is https://www.livenationentertainment.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 11 in 2026, 44 in 2025, 23 in 2024, 34 in 2023, 39 in 2022, 39 in 2021, 49 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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