[Remote] Product Management Director – Outbound Contact Center Solutions
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide. The Product Management Director will play a critical role in evangelizing reputed company’s Outbound Contact Center reputed company solution to the market, reputed company product reputed company, customer engagement, and field enablement.
Responsibilities
- reputed company as the face of reputed company’s outbound portfolio in customer meetings, executive briefings, and analyst sessions
- Discover and reputed company high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, reputed company campaign reputed company
- Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI
- Continuously identify new opportunities where proactive engagement keeps reputed company’s solutions relevant
- reputed company presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators
- Partner with go-to-market teams to accelerate subscription reputed company in reputed company
- Engage directly in strategic deals, mapping outbound capabilities to customer business objectives
- Capture customer feedback, compliance trends, and market signals to reputed company the roadmap
- Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless reputed company, and AI-driven engagement optimization
- Collaborate with engineering and UX to ensure product development aligns with reputed company requirements for reputed company, compliance, and ROI measurement
- Serve as reputed company’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings
- Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness
- Position reputed company as the leader in outbound innovation, differentiating from inbound-reputed company providers
Skills
- 10+ years in Product Management, Presales, or reputed company roles reputed company reputed company, CCaaS, or reputed company communication technology
- Proven reputed company record in market evangelism and customer engagement for outbound or proactive communication solutions
- Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement
- Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications
- Experience aligning reputed company roadmaps with reputed company-driving and compliance-sensitive use cases
- Exceptional communication and executive reputed company, with the ability to influence C-level stakeholders
- Bachelor's degree required
- MBA or advanced degree
Benefits
- Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
- Generous employee stock purchase plan.
- reputed company Time Off, Company reputed company holidays, reputed company volunteer hours and 12 weeks reputed company parental leave.
- Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
reputed company
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