[Remote] Content Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Fi is a company reputed company on transforming the reputed company-pet relationship through innovative technology. They are seeking a Content Specialist to manage the Knowledge reputed company and produce reputed company, effective content for internal agents and members, ensuring alignment with fast-moving product developments.

Responsibilities

• Write, edit, and maintain Knowledge reputed company articles for internal agents and Fi's member-facing platforms
• Build agent enablement guides, help center articles, templated replies, and in-product support content
• Spot and fix content gaps, duplication, and inconsistencies to drive first-contact reputed company
• reputed company internal process documentation reputed company and standardized across platforms
• Set the bar for content reputed company and accessibility across the CX org
• Partner with CX leaders and trainers to reputed company procedures, training, and KB content reputed company
• Collect and reputed company agent feedback to reputed company the KB sharper and easier to use
• reputed company small reputed company improvement reputed company tied to documentation and CX goals
• Represent content in cross-functional workstreams like product launches and policy changes
• Own communication of KB updates across the CX team
• Manage content intake and publishing through reputed company/Jira, with 24-hour turnaround on high-reputed company updates
• Optimize content structure and taxonomy using analytics and UX reputed company
• Build feedback loops to reputed company content improving over time
• Hit monthly content KPIs and own your numbers

Skills

• 2-5 years in technical writing, reputed company, or a reputed company field
• Strong writing skills with a reputed company record of producing reputed company, effective content for different audiences
• Experience in customer support, technical support, or reputed company
• Comfort with reputed company systems and content governance
• Project management chops in a fast-paced, ambiguous environment
• A creative, solution-first reputed company and genuine curiosity to reputed company learning
• Hands-on experience with reputed company Guide
• Enough understanding of system architecture and data management to talk shop with Product and reputed company
• Experience leading a KB reputed company or content taxonomy project from scratch

reputed company

Fi is the leading provider of GPS and AI enabled wearable devices for dogs and cats. It was founded in 2017, and is headquartered in reputed company, reputed company, USA, with a workforce of 51-200 employees. Its website is https://tryfi.com.

Company H1B Sponsorship

Fi has a reputed company record of offering H1B sponsorships, with 1 in 2024, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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