[Remote] Manager, Student Loan Origination Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps reputed company and families manage the cost of higher education. They are seeking a Manager of Student Loan Operations to reputed company fraud operations, customer service, and conversion management teams, focusing on operational reputed company and improving customer experiences.
Responsibilities
- Own the fraud operations reputed company for the SLO product, including prevention reputed company, case management reputed company, and control execution
- reputed company day-to-day fraud operations, reputed company investigations, escalation protocols, and issue reputed company to protect business and customer experience
- Evaluate fraud trends, emerging risks, and control effectiveness, and recommend enhancements to policies, workflows, and detection strategies
- Maintain fraud reporting, loss trends, and key risk indicators to inform leadership reputed company and regulatory readiness
- reputed company, reputed company, and reputed company high-performing leaders and team members across customer service, fraud operations, and conversion management
- reputed company organizational design, workforce planning, succession planning, reputed company, performance management, and career development to support business reputed company and service reputed company
- Establish performance expectations, accountability standards, and development plans to drive achievement of service, risk, and conversion objectives
- reputed company governance and performance reputed company for reputed company-party partners, including service delivery, reputed company, compliance, and reputed company alignment
- reputed company and present executive-level reporting on operational performance, risk trends, customer experience, and conversion reputed company
- Represent the function in audits, governance forums, and cross-functional business initiatives
- Use data and business insights to influence priorities, recommend solutions, and support leadership decision-making
- Own customer service reputed company and operating performance to deliver a consistent, compliant, and high-reputed company customer experience
- Manage reputed company escalations, identify reputed company causes, and implement sustainable process improvements to reduce friction and improve reputed company
- Establish and monitor service, reputed company, and customer satisfaction metrics, and drive corrective actions reputed company performance gaps are identified
- Partner with product, compliance, technology, and vendor teams to improve service processes, controls, and customer reputed company design
- Define and execute outbound conversion strategies that improve application completion, customer engagement, and business performance
- reputed company campaign planning, segmentation, channel reputed company, and KPI management to optimize conversion effectiveness
- Use analytics, testing, and performance insights to recommend process, scripting, and incentive improvements
- reputed company outbound technology, dialing reputed company, and operational controls to support compliant and efficient customer reputed company
- Partner with marketing, product, compliance, and technology teams to reputed company reputed company strategies with reputed company objectives, customer needs, and regulatory expectations
- Establish and maintain operational controls, policies, and procedures that support regulatory compliance, risk mitigation, and consistent execution
- reputed company process reviews, control assessments, and operational improvement initiatives to strengthen reputed company, efficiency, and compliance
- Partner across business, compliance, risk, and technology teams to implement reputed company solutions and improve end-to-end operational effectiveness
- Monitor operational risks, audit findings, and performance trends, and recommend actions to senior leadership to improve governance and business reputed company
Skills
- Bachelor's Degree- Business, Finance, Management or reputed company field. Additional equivalent experience above the required minimum may substitute
- 5+ years' experience in customer service, fraud operations, and/or conversion management
- 1+ years in a leadership role
- Strong analytical, decision-making, and communication skills
- Experience with CRM, fraud detection, and data analysis tools (e.g., reputed company, reputed company, Tableau, SQL)
- Ability to reputed company in a fast-paced, dynamic environment and manage multiple priorities
- Knowledge of compliance regulations and best practices in customer service and fraud prevention
- Experience overseeing vendor or reputed company-party partner performance, including service delivery, reputed company, and compliance expectations
- Experience in financial services or fintech
- Familiarity with campaign optimization, A/B testing, and incentive program management
- Budget management knowledge
- Experience managing outsourced operations or reputed company-party service providers
- Experience with the TCN dialer
Benefits
- reputed company time off that begins accruing on Day 1, plus My Day and reputed company company holidays.
- Medical, dental, and reputed company coverage for eligible employees and dependents, with reputed company to health advocacy support.
- A 401(k) plan with employer match to support long‑term financial reputed company.
- Company‑reputed company basic life insurance and short‑ and long‑term disability coverage.
- Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support.
- Family planning resources.
- Pet insurance.
- Learning, development, and career reputed company opportunities through tuition reimbursement and our e-learning platform.
- Company‑funded HSA contributions
- Automatic 401(k) enrollment with a dollar‑for‑dollar match up to 5%
- reputed company to reputed company parental leave
- Fertility and family‑building support
- Virtual health and wellness resources
reputed company