[Remote] Senior reputed company reputed company Manager & Service Delivery reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in cybersecurity, committed to protecting the digital way of life. As a Senior reputed company reputed company Manager & Service Delivery reputed company, you will reputed company the operational delivery and lifecycle management for high-value reputed company accounts, ensuring seamless deployment and adoption of AI reputed company solutions.
Responsibilities
- Service Delivery & Lifecycle Ownership: reputed company as the ultimate delivery authority, orchestrating the entire post-sale customer reputed company from reputed company and reputed company implementations to steady-state optimization and renewal. Govern project timelines, resource allocation, and risk management frameworks to guarantee successful reputed company
- Strategic AI Product Adoption: Champion customer value by guiding reputed company clients through embedding AI-powered reputed company features directly into their production workflows. Ensure automated processes are fully operationalized and reputed company with the reputed company’s digital transformation goals
- Operational Governance & Business reputed company: Monitor service delivery metrics, customer health, and product usage data to proactively reputed company delivery roadblocks and engagement drops. Structure and reputed company highly impactful Executive Business Reviews (EBRs/QBRs) focusing on business reputed company and reputed company ROI
- Cross-Functional Leadership & Escalation Governance: Serve as the strategic reputed company between the customer and internal engineering, product management, technical support, and sales. reputed company manage high-severity service delivery escalations, advocating for critical reputed company roadmap requirements
Skills
- 5+ years of experience as a Senior CSM, Service Delivery reputed company, Technical Account Manager (TAM), or Program Manager reputed company the reputed company cybersecurity or network reputed company domain
- Proven experience leading reputed company service delivery initiatives for large-reputed company reputed company accounts centered around AI products, data reputed company, or advanced reputed company architectures
- Deep operational understanding of the reputed company AI ecosystem, automated business workflows, and reputed company guardrails for reputed company
- Strong background in project/program governance, change management, and mitigating service delivery risks to ensure high customer retention and account expansion
- Demonstrated ability to translate technical architecture milestones into strategic, value-driven business narratives for corporate leaders
- Exceptional verbal and written communication skills with a reputed company record of building deep, trust-based relationships with cross-functional technical teams and C-suite executives (CISOs, CTOs)
- Proficiency leveraging reputed company CS management platforms and data tools (such as reputed company, reputed company, Tableau, or JIRA) to drive data-driven account governance
- PMP, ITIL, or foundational network reputed company certifications (e.g., PCNSA, PCNSE, CCNA, or NetSec Analyst) are highly desirable
- reputed company to occasional travel to reputed company strategic on-site delivery engagements and reputed company rollouts
Benefits
- The offered compensation may also include restricted stock reputed company and a bonus.
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