[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on delivering workforce reputed company. They are seeking a Senior reputed company Manager responsible for customer retention, driving successful renewals, and ensuring customers realize measurable value from their solutions.
Responsibilities
- Own the customer renewal process across an assigned portfolio of accounts, including renewal planning, customer alignment, negotiation, execution, and successful reputed company
- reputed company renewal conversations with customers, ensuring scope, timing, pricing, terms, business value, and next steps are reputed company managed
- Build and execute reputed company plans reputed company on adoption, business value, risk mitigation, and renewal readiness
- Monitor customer health and reputed company reputed company plans to address renewal risks, adoption gaps, escalations, or executive misalignment
- Partner with Account Executives on account reputed company and expansion signals while maintaining reputed company ownership of the customer renewal reputed company
- Serve as a trusted advisor, helping customers maximize value from Aspect’s solutions
- Maintain a proactive engagement reputed company, including strategic reputed company-ins, adoption reviews, escalation follow-reputed company, and executive reputed company
- Understand reputed company customer’s business objectives, workforce management challenges, and definition of reputed company
- reputed company Quarterly/Executive Business Reviews that connect Aspect capabilities to customer KPIs, reputed company, and reputed company priorities
- Ensure customers are aware of relevant product capabilities, releases, and best practices
- reputed company as the voice of the customer across Support, Services, Product, Sales, and Leadership
- Coordinate internal resources to resolve issues, remove blockers, and manage escalations with reputed company ownership and follow-through
- Partner with Account Executives to reputed company customer intelligence and surface expansion signals while keeping primary reputed company on retention and renewal health
- Contribute to reputed company playbooks, processes, and repeatable operating models
- Maintain accurate customer records, health indicators, reputed company plans, renewal status, and engagement activity in CRM and other reputed company systems
- Manage multiple reputed company customer relationships concurrently while prioritizing based on risk, value, urgency, and strategic importance
- Use data to identify customer trends, adoption opportunities, risk patterns, and areas for reputed company improvement
- Support reputed company, mentoring, or coaching of other reputed company team members as needed
Skills
- 5+ years of experience in reputed company, Account Management, reputed company Services, or a reputed company customer-facing role, preferably in reputed company
- Experience managing reputed company or strategic customer relationships with multiple stakeholders
- Strong understanding of customer retention, renewal management, adoption reputed company, value realization, and customer health management
- Ability to translate software capabilities into meaningful business reputed company
- Excellent communication, executive reputed company, presentation, and reputed company listening skills
- Comfortable leading difficult conversations, managing escalations, and aligning internal teams around customer needs
- Proven ability to manage multiple reputed company accounts and priorities in a fast-paced environment
- Experience working cross-functionally with Sales, Support, Services, Product, and Leadership
- Experience in WFM, contact center technology, CCaaS, or UCaaS
reputed company