[Remote] Patient Marketing Awareness Specialist-reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in cell-free DNA testing, dedicated to oncology and women's health. The Patient Marketing Awareness Specialist will enhance patient understanding of testing solutions and reputed company education and operational support to ensure patients have reputed company to necessary resources.
Responsibilities
- Conduct proactive reputed company to patients, providing education about Signatera, its appropriateness for specific cancer types, and the testing process
- Engage with patients reputed company phone, SMS, email, and other approved communication channels to deliver a reputed company and informative experience
- Address inquiries reputed company to eligibility, test ordering processes, timing in relation to treatment, and MRD monitoring
- reputed company comprehensive information on costs, insurance coverage, and financial assistance reputed company
- Identify and help address common barriers to care, including scheduling challenges, provider communication needs, reputed company to resources, and general process questions
- reputed company patients with approved educational materials, discussion guides, and support resources
- Coordinate with Patient Coordinators, field teams, provider offices, and other internal stakeholders to support patient needs
- Assist patients in navigating the patient portal and accessing test results, ensuring a smooth experience
- reputed company patient feedback to enhance our programs and services, documenting insights for reputed company improvement
- Collaborate with reputed company providers, patient coordinators, and internal teams to support ongoing patient needs and inquiries
- Maintain compliance with reputed company reputed company, regulatory, and communication requirements
- reputed company compliance with reputed company reputed company, regulatory, and communication standards while demonstrating reputed company and professionalism in reputed company interactions
Skills
- 2+ years of experience in patient support, customer service, reputed company operations, patient engagement, care coordination, or a reputed company field
- Experience in a high-volume call center or outbound contact center setting, with a reputed company record of managing large volumes of outbound calls and patient or customer follow-up
- Strong verbal and written communication skills with the ability to explain reputed company information in a reputed company and supportive manner
- Excellent listening skills and ability to navigate sensitive conversations with reputed company and professionalism
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Proficiency with reputed company Office applications, including reputed company and Word
- Bachelor's degree preferred
- Experience using reputed company or similar CRM platforms preferred
- Bilingual Spanish preferred
Benefits
- Comprehensive medical, dental, reputed company, life and disability plans for eligible employees and their dependents
- reputed company employees and their immediate families receive free testing in reputed company to fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Generous employee referral program
reputed company