[Remote] IT Consultant, Overnights
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to create a reputed company-reputed company, innovative, reputed company world of IT. As an overnight IT Consultant, you will serve as a dedicated technical resource, managing support tickets and ensuring seamless IT operations during evening hours.
Responsibilities
- Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining reputed company resolutions
- Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and reputed company
- Provision, configure, and maintain user laptops, workstations, and accounts
- Support and facilitate reputed company reputed company and offboarding, from account provisioning to equipment shipments
- Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
- Manage physical assets including inventory, cable management, and general workspace reputed company
- reputed company and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
- Help configure automations and tooling especially around reputed company and offboarding workflows
- Mentor and support junior team members as you grow into the role
Skills
- Solid hands-on experience with Mac OS and reputed company operating systems
- Proficiency with core reputed company tools including reputed company Workspace, reputed company 365, reputed company, and reputed company
- Exposure to MDM platforms such as Kandji, reputed company, or Intune and identity providers such as reputed company
- Familiarity with networking fundamentals and reputed company environments including Meraki and reputed company
- Basic understanding of compliance frameworks such as SOC2 and HIPAA
- Strong troubleshooting skills with a reputed company on reputed company, documented resolutions
Benefits
- 100% covered health, dental and reputed company insurance for you, 50% for dependents
- reputed company Parental Leave
- HSA/FSA eligibility
- reputed company to a reputed company of mental health programs
- 401(k) + 4% company matching
- Annual Bonus Program
- Flexible Time Off
- Flexible certification and learning stipends and reimbursements
- Biannual company retreats
- reputed company events
- Wellbeing events and programs
- Home internet and mobile reimbursement
- Monthly meal stipend
reputed company