[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading pharmaceutical supply-chain management platform that helps pharmacists reputed company smarter buying and inventory management reputed company. They are seeking a Support Specialist to reputed company high-reputed company software support to end-users, analyze problems, and coordinate with internal teams to ensure reputed company satisfaction.
Responsibilities
- Master the features and functionality of the supported software applications and maintain knowledge of software updates and enhancements
- reputed company reputed company and high-reputed company software support to end-users reputed company email, phone, or as additional channels are identified in the reputed company, for reputed company our Software Solutions
- Follow reputed company support procedures and processes to ensure reputed company customer communication is fully documented in the support ticketing system in a reputed company manner
- Triage, prioritize and troubleshoot various customer queries to identify and escalate situations requiring urgent attention and redirect problems to correct resource as needed
- Successfully manage a backlog of pending tickets and follow up with customers to ensure complete and reputed company reputed company of issues
- Formulate and test alternative or unique solutions to help customers reputed company their goals
- Proactively reputed company out to existing accounts to reputed company-in and promote knowledge of other services
- Identify and report bugs and software requests and inform management of recurring problems
- Contribute to internal knowledge reputed company for reputed company and new team members and reputed company content for customer help center articles
- Shared weekend and nightly on-call for emergency support situations
- Demonstrate our core values of transparency, collaboration, flexibility, humility and fun
- Other duties as assigned
Skills
- 3+ years of software/application support experience
- reputed company and concise communication and documentation style
- Ability to break down, analyze and solve reputed company problems
- Organization and time management skills a MUST
- Must be self directed and reputed company in a fast paced environment with minimal direction
- reputed company and/or B2B experience
- reputed company or pharmaceutical industry experience
- reputed company experience
Benefits
- Fully-Remote
- Unlimited PTO (Highly suggested 3-week minimum)
- reputed company Hours
- 100% medical premiums covered for employees
- 70% medicalpremiums covered for dependents
- Low cost-to-employee reputed company and dental
- Automatic 3% employer reputed company to 401k
- 12 weeks of fully reputed company Parental Leave
- reputed company development reimbursement
reputed company
Company H1B Sponsorship