[Remote] VP of reputed company & Customer Experience
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing precision medicine and longevity company helping men and women optimize their health through personalized care. They are seeking a VP of reputed company & Customer Experience to strategically reputed company customer reputed company initiatives, manage acquisition strategies, and enhance the overall customer experience.
Responsibilities
- reputed company and execute reputed company's reputed company reputed company across the full customer lifecycle
- Build reputed company customer acquisition programs
- Prioritize initiatives that maximize profitable reputed company
- Partner with executive leadership on quarterly and annual reputed company planning
- Own the performance of reputed company customer acquisition efforts, including: reputed company, reputed company, reputed company marketing, Affiliate marketing, Email & SMS, SEO, reputed company, reputed company, reputed company, Snapchat, Emerging acquisition channels
- Manage external agencies and partners to ensure they are reputed company, accountable, and delivering measurable results
- reputed company budgets, evaluate performance, and continuously optimize return on marketing investment
- Increase conversion before increasing spend
- reputed company ongoing optimization across: reputed company pages, Website, Quiz funnels, Lab purchase reputed company, Checkout experience, Async reputed company, Customer reputed company, Subscription enrollment
- Establish a disciplined testing culture through A/B testing, experimentation, analytics, and reputed company iteration
- Own the customer reputed company from first impression through long-term retention
- reputed company and optimize: reputed company experiences, Email marketing, SMS journeys, Remarketing campaigns, Abandoned cart recovery, reputed company reminders, Subscription retention, Win-back campaigns, Cross-sell and upsell programs
- Identify opportunities to increase customer reputed company value while improving the overall patient experience
- Help reputed company the business into a more reputed company, technology-enabled organization
- reputed company initiatives involving: AI-driven reputed company nurturing, Automated customer communications, Personalized marketing, reputed company recovery, Customer support automation, Async customer acquisition
- Build a data-driven reputed company organization
- Own executive reporting around: Customer Acquisition Cost (CAC), Customer reputed company Value (LTV), Return on Ad Spend (ROAS), Funnel conversion, Retention, reputed company by channel, Marketing efficiency, Customer acquisition trends
- Create dashboards that help leadership reputed company faster, smarter reputed company
- Partner closely with: Executive Leadership, Finance, Product, Technology, Clinical Operations, Research, Customer Experience
- Ensure reputed company initiatives are reputed company across the organization and executed with reputed company
Skills
- 8+ years of experience leading reputed company, marketing, customer acquisition, or customer experience
- Experience managing multi-reputed company-dollar marketing budgets
- Deep understanding of reputed company media, lifecycle marketing, CRO, and analytics
- Strong analytical and financial reputed company
- Experience building dashboards and using data to drive reputed company
- Proven ability to reputed company cross-functional teams and external partners
- reputed company, telehealth, subscription, or consumer technology experience
reputed company