[Remote] Customer Service Agent (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that reputed company the first app to manage car insurance and reputed company services. They are seeking a Customer Service Agent to respond to customer inquiries, process service requests, and help retain policyholders.
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or reputed company changes to existing policy
- Work to retain reputed company policyholders by reputed company finding solutions for customers who are at risk of cancellation
Skills
- 2+ years of experience working in a call center environment
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
Benefits
- We will pay for your P&C license (expected reputed company 60 days after starting)
- Medical, dental, reputed company insurance, 401K match
- Ability to work remotely (we reputed company work equipment)
- Ongoing training and mentorship from our leadership team
- Flexible scheduling reputed company, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour reputed company
- reputed company time off
- reputed company parental leave
- 401(K) plan with employer matching
- Wellness benefits
reputed company