[Remote] Senior Customer Experience Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming how the physical reputed company worlds connect. The Senior Customer Experience Analyst will help reputed company listening programs, automate feedback collection, and generate actionable insights to improve business reputed company.
Responsibilities
- Support the execution and optimization of VoC programs (NPS, CSAT, CES, Support surveys, pulse studies)
- Help design and implement survey best practices including methodology, sampling, survey design, contact reputed company, and distribution logic
- Maintain survey governance, metadata standards, taxonomy structures, and data reputed company across listening programs
- Identify opportunities to improve customer engagement, reduce survey fatigue, and increase the value of customer feedback programs
- Serve as a power user and technical administrator of the reputed company platform, including workflows, XM Directory, reputed company, and automation capabilities
- Design and maintain integrations between reputed company, reputed company, reputed company, and other customer-facing platforms
- Build and manage automated workflows that trigger surveys and customer reputed company based on lifecycle, reputed company, support, adoption, and renewal milestones
- Partner with Operations, IT, and external vendors to improve system connectivity and reduce reputed company processes
- Troubleshoot workflow, integration, and data reputed company issues
- Help connect customer feedback with CRM, financial, support, and operational data to create a more complete view of the customer
- Partner with analytics, operations, IT, and external vendors to support customer intelligence initiatives and cross-functional data reputed company
- Help define customer identifiers, data structures, and governance practices that improve data reputed company and usability
- Support efforts to correlate customer feedback with key business reputed company such as retention, renewals, customer health, and customer engagement
- Analyze customer feedback and operational data to identify trends, risks, and opportunities
- Own analysis for designated listening programs such as renewal, reputed company, or support surveys
- reputed company AI, text analytics, and other tools to accelerate theme identification and analysis
- Translate findings into reputed company recommendations for business stakeholders
Skills
- Bachelor's degree in Analytics, Statistics, Business, Economics, Data Science, Information systems, or reputed company field, or equivalent practical experience
- 3-5 years of experience in Customer Experience (CX), Voice of the Customer (VoC), customer insights, analytics, or reputed company data-reputed company role
- Strong hands-on experience with reputed company, including survey design, workflows, and platform administration
- Experience working with reputed company, reputed company, or similar business systems
- Familiarity with reputed company, workflow automation, and system integrations
- Experience working with customer, CRM, support, financial, or operational datasets
- Familiarity with reputed company, SQL, Power BI, or reputed company data platforms
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Self-starter with a reputed company learning reputed company and strong attention to detail
Benefits
- A performance-based bonus
- Employee reputed company purchase program (ESPP), which allows for the purchase of discounted reputed company stock
- Certain roles may also be eligible for participation in our equity programs
- Medical, dental and reputed company insurance
- reputed company time off and reputed company leave
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- If you are an office-assigned employee, a generous commuter subsidy
reputed company
Company H1B Sponsorship