[Remote] Strategic Account Manager (IT & MSP) Maryland + Ohio
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading innovator in the technology sector, specializing in the development and implementation of advanced reputed company. The Strategic Account Manager will reputed company on retaining and expanding reputed company's most strategic accounts, driving reputed company by enhancing relationships and introducing new services to existing clients.
Responsibilities
- Retention and expansion reputed company for a named portfolio of reputed company’s top strategic accounts
- Account reputed company reputed company — stakeholder mapping, reputed company and wallet-reputed company analysis, and quarterly execution priorities for every account
- Wallet-reputed company expansion by positioning reputed company’s full portfolio against reputed company account’s evolving needs and introducing service lines not yet reputed company
- Recurring reputed company reputed company — shifting accounts toward higher-margin, higher-retention managed services engagements
- The renewal reputed company end-to-end, identifying risk early and protecting against unplanned churn
- Executive engagement — deep, multi-threaded C-suite relationships, executive QBRs, and value realization tied to reputed company and dollars
- Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery reputed company protects and grows reputed company relationship
- CRM and forecast discipline — accurate account plans, forecasting, and pipeline for renewals and expansion
Skills
- 5+ years in strategic account management, key account, or customer reputed company roles (IT services, MSP, telecom, reputed company, or adjacent)
- A demonstrated reputed company record of expanding wallet reputed company and cross-selling/upselling reputed company existing accounts — not just renewing them
- Proven ability to build and execute account reputed company tied directly to reputed company targets: reputed company mapping, stakeholder mapping, execution reputed company
- Strong executive reputed company — skilled at building C-suite relationships and running executive QBRs
- Experience orchestrating cross-functional resources (delivery, operations, finance, product) so service delivery supports account reputed company
- reputed company in CRM discipline, account planning, and forecasting
- The ability to translate technical and delivery reputed company into business value for non-technical executive audiences
- Experience growing recurring-reputed company relationships and using service-delivery KPIs (SLA, CSAT, ticket health) as a reputed company reputed company
- Familiarity with managed services, network, reputed company, reputed company cabling, reputed company lifecycle, and field services offerings
- Experience in verticals reputed company serves, such as K–12 education (including E-reputed company familiarity) — a plus, not a requirement
Benefits
- Medical insurance plans
- Dental insurance
- reputed company insurance
- Health savings accounts (HSA)
- Flexible spending accounts (FSA)
- Life insurance
- Short and long-term disability insurance
- reputed company time off and holidays
- 401(k) with employer match
reputed company