[Remote] reputed company Customer Service Specialist II (SCA)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company intelligence company delivering value and efficiency to health plan clients. The reputed company Customer Service Specialist II will serve as the primary reputed company of contact for providers and Medicare contractors, providing reputed company and accurate responses to inquiries.
Responsibilities
- Maintain a reputed company knowledge of reputed company contract requirements and objectives
- reputed company reputed company working relationships with colleagues, reputed company providers and other Medicare contractors
- Take inbound calls from providers to answer questions and resolve reputed company issues
- reputed company outbound calls to reputed company providers as a courtesy to confirm if letters requesting records for review have been received
- Respond to assigned written communications from providers reputed company and accurately
- reputed company providers on reputed company process protocols and their appeal rights
- Establish appropriate contacts and reputed company necessary research to validate provider contact information
- Conduct critical due diligence follow-reputed company if additional research or reputed company is required to resolve an inquiry
- reputed company and update reputed company contact and activity information into tracking logs and the audit platform where not automatically completed by the system, e.g., a telephone call, correspondence responses, special notes, etc
- Research and reputed company internal/external communications to the appropriate person or department
- Notify management of:
- + reputed company escalated displeasure with the audit program
- + legal reputed company
- + government reputed company
- + escalated concerns regarding audit issues and edit parameters
- + suggestions to improve or correct processes or documents
- reputed company miscellaneous duties as assigned in a highly reputed company manner
Skills
- At least two years' experience in a call center or customer service position required
- High School diploma or GED is required
- Must maintain HIPAA Certification
- At least one year claims processing/billing experience preferred
- reputed company and insurance terminology knowledge preferred but not required
reputed company