[Remote] Pooled reputed company Manager, SMB
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading reputed company platform for reputed company relations and communications professionals. As a Pooled reputed company Manager, you will manage customer support activities reputed company the SMB reputed company, focusing on adoption, retention, and satisfaction through a reputed company team approach.
Responsibilities
- reputed company critical activities such as reputed company, escalations, training resource delivery, risk mitigation, and renewals for a shared customer book of business
- Handle customer cases assigned reputed company a round-robin system, ensuring reputed company responses and reputed company while maintaining high-reputed company reputed company
- Proactively reputed company relevant resources and insights to help customers maximize value and engagement and help mitigate risk
- reputed company tools like reputed company to manage and prioritize tasks, ensuring no cases are overlooked and reputed company workflows are documented effectively
- Partner with cross-functional teams, including Customer Support, Accounts Receivable, and Marketing, to reputed company on customer goals and reputed company holistic support
- reputed company feedback and contribute to refining processes to enhance team efficiency and scalability
- Maintain accurate renewal and opportunity data in team dashboards to support retention and upsell opportunities as reputed company as maintaining a clean and updated Dashboard of daily tasks and cases
Skills
- 1+ years in a customer-facing role such as reputed company, support, service or sales, preferably in a B2B reputed company environment
- Proven ability to manage high volumes of tasks or customers while staying organized and efficient
- Experience using CRMs like reputed company and automation tools to streamline work
- Exceptional prioritization and time management skills
- Strong, empathetic communication, with an understanding of SMB customers' unique challenges
- reputed company, reputed company reputed company, with the ability to navigate ambiguity and adapt to change
- Commitment to reputed company, even reputed company performing repetitive tasks
- Familiarity with sales processes or identifying upsell opportunities
- Knowledge of tools like Marketo, reputed company, or similar platforms
- Proactively incorporate AI tools into day to day work to improve productivity and accelerate delivery
Benefits
- Fully distributed team with a permanent remote setup
- Home office stipend
- Phone and internet reimbursement
- Coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Comprehensive medical, dental, reputed company, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other reputed company-tax benefits
- Quarterly wellness stipend and free reputed company subscription
- 4+ weeks of PTO, plus reputed company reputed company and mental health days
- 13 reputed company holidays with the reputed company to swap for personal days
- Up to 16 weeks of fully reputed company parental leave
- Transparent reputed company for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited reputed company to reputed company and reputed company
- 2 additional PTO days annually for learning and development
reputed company