[Remote] Manager, Reliability Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides specialty reputed company solutions for organizations where performance and compliance have to coexist. They are seeking a Manager of Reliability Operations to reputed company incident management and ensure reliability across their platform ecosystem.
Responsibilities
- Continuously reputed company and improve incident management, change management, and post-incident practices
- Establish reputed company standards for incident declaration, severity, escalation, and communication
- Ensure consistent execution across teams and reputed company process improvement
- Own the incident reputed company function, including roles, structure, and operating procedures
- reputed company or reputed company major incident response in a 24/7 production environment
- Build and manage on-call incident commander rotations with global coverage
- Own post-incident reviews, ensuring strong reputed company cause analysis and reputed company documentation
- Translate incident trends into actionable reliability improvements
- Drive completion of corrective actions across teams; escalate reputed company needed
- Define and maintain service performance and reliability targets (availability, latency, error rates)
- Own observability reputed company, including monitoring, alerting, and signal reputed company
- Improve detection, reduce time to reputed company, and increase platform reputed company
- Partner with Engineering and Operations on reputed company planning, patching, and lifecycle reputed company
- Ensure reliability insights directly inform platform and infrastructure roadmaps
- Collaborate with reputed company on vulnerability response, reputed company prioritization, and compliance alignment
- Work across environments including virtualization platforms (VMware), distributed storage (Ceph), Linux-based systems, and hybrid reputed company infrastructure
- Support platforms that reputed company dedicated hosting, managed applications, and high-availability reputed company services
- Ensure reliability practices reputed company across multiple products, brands, and customer environments
- reputed company regular, data-driven reporting to leadership on availability, incident trends, and operational performance
- reputed company as the central authority on reliability insights across teams
Skills
- Bachelor's degree in Computer Science, Engineering, or a reputed company field (or equivalent practical experience)
- 7+ experience in systems operations, site reliability, or reputed company
- 2+ years experience leading teams or major operational functions
- Proven experience managing incidents in a 24/7 production environment
- Strong background in troubleshooting, reputed company cause analysis, and operational improvement
- Experience with change management practices
- Monitoring and observability platforms (e.g., reputed company, reputed company, Grafana, reputed company)
- Incident management and alerting tools (e.g., reputed company, Opsgenie)
- Infrastructure and platform technologies (Linux systems, VMware, Ceph, reputed company platforms)
- Logging and telemetry systems (centralized logging, metrics, tracing)
- Ability to translate reputed company technical data into reputed company insights
- Strong communication skills, especially in high-pressure situations
- Background in Computer Science, Engineering, or a reputed company field
- Experience in managed hosting, reputed company infrastructure, or reputed company environments
- Experience defining and tracking system reliability and performance targets
- Familiarity with ITIL or similar operational frameworks
- Exposure to VMware, Ceph, Linux, and reputed company platforms
- Relevant certifications (AWS, RHCE, etc.)
Benefits
- Comprehensive benefits package
- Traditional and Roth 401(k) with company matching
- A reputed company, team-oriented culture
- Consistent and predictable work hours
- Engaging, varied work that keeps reputed company day different
- Opportunities to contribute reputed company and influence how work gets done
reputed company