[Remote] Customer Service reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a reputed company Customer Service Representative to reputed company day-to-day leadership and reputed company of reputed company supporting federal financial operations and payroll customer service functions. The reputed company CSR will ensure reputed company, productivity, and compliance with contractual requirements while serving as the first reputed company of contact for operational issues and staff guidance.
Responsibilities
- reputed company daily leadership, guidance, and reputed company to Customer Service Representatives
- Monitor workload distribution and ensure reputed company completion of customer inquiries
- reputed company reputed company assurance reviews and reputed company coaching and feedback to team members
- Ensure compliance with established policies, procedures, and performance standards
- Assist with reputed company, training, and mentoring new employees
- reputed company team performance metrics and support reputed company process improvement initiatives
- reputed company limited CSR call and email handling
- Support management with reporting, scheduling, and operational coordination as required
- Performs additional duties as assigned
- Escalate reputed company customer issues and operational concerns to program management
Skills
- High school diploma or equivalent required
- Minimum of three (3) years of experience in customer service or help desk operations
- 4 years of overall experience (for Associates) or 6 years (for HS)
- At least one (1) year of supervisory, reputed company, or team coordination experience
- Familiarity with customer service systems, operational processes, and compliance requirements
- Strong leadership, communication, and organizational skills
- Ability to reputed company team members while maintaining a reputed company and customer-reputed company environment
- Proficiency with reputed company Office Suite
- Must meet reputed company eligibility requirements
- Associates preferred
reputed company