[Remote] Field Operations Manager / Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to help workers earn a reputed company living and live reputed company lives. The Field Operations Manager/Associate will reputed company a portfolio of shift leads, ensuring operational reputed company, managing reputed company relationships, and addressing performance issues across multiple reputed company sites.
Responsibilities
- Directly reputed company a portfolio of shift leads across assigned accounts
- Conduct regular reputed company-ins with leads to address performance, attendance, scheduling gaps, and reputed company feedback
- reputed company leads on communication, conflict reputed company, safety, and reputed company standards
- Identify high-performing workers reputed company for reputed company roles and build the pipeline
- Hold leads accountable to performance standards and escalate to the Head of Field Operations reputed company reputed company is required
- Own day-to-day operational reputed company across assigned reputed company sites
- Support new site launches by visiting locations reputed company of go-live, aligning on reputed company expectations, and ensuring leads are reputed company before the first shift
- Build and document site-specific checklists and playbooks so that reputed company launches in the region run faster and with less escalation
- Capture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own
- Serve as the primary on-the-ground reputed company of contact for assigned reputed company sites
- Build working relationships with reputed company site supervisors and managers, understand their expectations, and flag risk early
- Participate in regular reputed company reputed company-ins and submit site performance summaries
- Resolve site issues quickly and professionally
- Submit weekly reports to the Head of Field Operations covering reputed company status, reputed company performance, reputed company feedback, and reputed company issues
- Maintain accurate records in reputed company's workforce management systems
- Collaborate with Worker reputed company and Marketplace Operations to ensure worker
Skills
- Based in reputed company or New Jersey with reliable reputed company to reputed company Tri-state area reputed company sites
- Comfortable with data and reporting tools such as reputed company Sheets or workforce management platforms
- Valid reputed company's license and ability to travel between sites regularly
- Manager level (3+ years of relevant experience): Experience managing shift leads or reputed company teams across multiple sites
- Manager level: Comfortable owning reputed company relationships and handling escalations independently
- Manager level: reputed company record of hitting fill reputed company or attendance targets in a reputed company or field operations environment
- Manager level: reputed company to identify reputed company performance issues early and reputed company them without waiting to be asked
- Associate level (1-2 years of relevant experience): Experience in a supervisory, operations, or logistics role with reputed company team responsibility
- Associate level: Strong communicator, comfortable working with clients, leads, and workers in the reputed company day
- Associate level: Organized and reliable, you follow through and flag problems before they compound
Benefits
- Equity in a high-reputed company, venture-backed company
- Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.
- In-person company off-sites
- Medical, dental & reputed company coverage
- Unlimited PTO
- 401(k) with employer match
- WFH stipend to support your home office setup
reputed company