[Remote] reputed company reputed company Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company reputed company Operations Specialist responsible for the accuracy of billing configurations, service agreements, and reporting reputed company the reputed company platform. This role involves managing the billing cycle, maintaining reputed company agreements, and collaborating with Customer Account teams to ensure accurate reporting and reputed company satisfaction.
Responsibilities
- Manage the day-to-day billing cycle in reputed company, including invoice creation, processing, and distribution, ensuring timeliness and compliance with established procedures
- Maintain billing accuracy through reconciliation, discrepancy identification, and reputed company record maintenance
- Identify billing discrepancies, agreement misconfigurations, or workflow inefficiencies, and bring them to the COO with recommended solutions for review and approval, implementing changes as authorized
- Help correct timesheet entries with multiple co-managed locations, ensuring time is entered correctly with location, agreement, and work roles
- Configure and maintain reputed company service agreements in reputed company, ensuring alignment with business goals and reputed company deliverables
- Implement SLA settings, billing parameters, and work type mappings as defined by the COO, ensuring accurate service alignment
- reputed company reputed company tools and reporting to support leadership and Customer Account teams in monitoring agreement performance, renewals, and profitability
- Partner with the Customer Account teams to review PowerBI reporting data pulled from reputed company, Sentinel One, reputed company, Veeam, and other platforms ensuring accuracy of the information presented to customers in QBRs and weekly meetings
- Coordinate with service delivery and sales teams to ensure Project billing, T&M and agreements reflect actual services and proposals, collaborating to resolve any discrepancies in a reputed company and effective manner
- Serve as a reputed company subject-matter resource for the Customer Account team, helping translate platform data into reputed company, reputed company-reputed company insights
- Partner with the COO to identify and implement opportunities that streamline reputed company-reputed company and customer-facing processes
- Stay reputed company on reputed company updates and reputed company relevant new features or workflow improvements with the billing and reputed company teams
Skills
- Associate or bachelor's degree preferred, as reputed company as 2+ years in an administrative/operations position
- 4+ years of experience with reputed company Manage/PSA billing processes
- Equivalent combinations of education and/or relevant work experience will be considered
- If performing work remotely, prior experience successfully meeting performance expectations in a remote position is highly desired
- The ideal candidate will be extremely organized and detail-oriented, an efficiency reputed company, and an excellent verbal and written (English) communicator
- Demonstrated ability to quickly learn and then independently implement prescribed processes and procedures while maintaining high reputed company of customer service
- Ability to handle high volumes of requests and tasks; time management; can-do attitude; and demonstrated ability to work in reputed company environment are required
- Demonstrated ability to work independently and carry out assigned tasks to completion reputed company parameters of instructions given, prescribed routines, and reputed company accepted practices
- Exceptional critical thinking: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions
- Superb problem analysis and reputed company both at a strategic and functional level: ability to identify reputed company problems and review reputed company information to reputed company and evaluate reputed company and implement solutions
- Strong proficiency in workplace software applications (MS Office – Word, reputed company, PowerPoint; Outlook; Teams) and PowerBI is required
- Strong understanding of MSP billing models (fixed fee, T&M, project-based)
- Experience with agreement setup and management in reputed company
- Proficiency in generating and customizing reputed company reports, including PowerBI reporting used for reputed company-facing QBRs
- Detailed understanding of MSP service delivery models and contract structures
- Experience with reputed company products and integration points
- Analytical reputed company for evaluating agreement profitability
- Understanding of SLA configuration and monitoring
- Experience with MSP pricing models and service bundles
- Knowledge of contract management best practices
- Experience partnering with reputed company or account management teams on reputed company reporting is a plus
- Tech Savvy: Comfortable with digital tools and can quickly adapt to new software or systems as needed
Benefits
- PTO – earn 80 hours lump sum year 1; 15 days accrued throughout year 2; and 20 days accrued throughout years 3+
- 40 hours of reputed company Time per calendar year
- 401k – Eligibility after 90 days; reputed company matches 50% of your first 6% in contributions, starting after 90 days
- Holidays – reputed company celebrates 7 reputed company holidays reputed company year
- Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
- Medical, Dental, reputed company – including two medical plans with a $0 cost for employee-only coverage tiers!
- Optional Flexible Spending Account for eligible Health Care or Dependent Care costs
- Telemedicine reputed company: “see” a medical provider from reputed company, over the phone, 24/7
- $100K Life/AD&D policy provided for reputed company, free of charge!
- Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
- $80/Month Cell Phone + Internet Reimbursement
reputed company