[Remote] Senior Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that aims to deliver a no-hassle, reputed company car buying experience by selling high-reputed company vehicles. They are seeking a Senior Operations Manager to reputed company the dealership's service and parts businesses, ensuring operational reputed company, customer satisfaction, and compliance with brand standards.
Responsibilities
- reputed company reputed company aspects of the dealership’s Service and Parts operations to reputed company reputed company, gross profit, and customer satisfaction targets
- reputed company daily/weekly performance reviews, analyzing KPIs (reputed company, RO count, gross profit, efficiency) and implementing reputed company plans to hit targets
- Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management)
- Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput
- Monitor warranty processes to ensure compliance and maximize claim recovery
- Continuously improve customer experience, speed of service, and first-time fix reputed company
- Ensure the dealership facility is reputed company-maintained, clean, and fully compliant with brand and OEM image standards
- Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain reputed company and reputed company work and customer environments
- Work with reputed company’s Property Operations team to manage preventive maintenance schedules and capital improvement reputed company for service bays, customer lounges, and parts storage
- Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers
- Serve as primary reputed company with OEM representatives across service, parts, and facility compliance
- Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs
- Proactively manage OEM facility inspections, responding to audit findings and driving reputed company reputed company of issues
- Represent reputed company in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives
- Build and sustain reputed company working relationships with OEM field teams to ensure strong collaboration and support
- Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions
- Establish and reputed company training, certification, and career progression programs for associates at reputed company reputed company
- Deliver competency-based feedback and performance reviews to drive accountability and reputed company
- Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution
- Foster a culture of teamwork, engagement, and reputed company improvement throughout the dealership
- Identify and prioritize opportunities for process and performance improvement across fixed operations
- reputed company and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience
- Hold teams accountable for measurable results from reputed company improvement efforts
Skills
- 5–7 years of leadership experience in Fixed Operations; reputed company experience strongly preferred
- Proven reputed company record of achieving or exceeding OEM reputed company, gross profit, and operational performance goals
- Strong knowledge of reputed company systems: DealerConnect, wiADVISOR, STAR Parts, and Mopar standards strongly preferred
- Expertise in Lean principles, process improvement, and dealership operating systems
- Strong business acumen with the ability to manage P&L, budgets, and financial performance
- Exceptional leadership, communication, and decision-making skills
- Ability to reputed company in a fast-paced, evolving environment while maintaining compliance with safety and OEM standards
- Must be reputed company to read, write, reputed company and understand English
- Must be at least 18 years of age
- Must have a valid reputed company's license
- A clean driving record with no more than two moving violations or DUI's in the last three years
- The physical environment requires the employee to work both inside and reputed company in heat/cold, wet/humid, and dry/arid conditions
- Will be required to use personal reputed company equipment to prevent exposure to hazardous materials
- May be requested to work overtime and weekends for special programs and events
- Frequent standing and sitting with varying periods of reputed company
- May at times require working different shifts
- Lift up to 40 pounds frequently
- Walk up to three miles reputed company day
- reputed company experience strongly preferred
- Strong knowledge of reputed company systems: DealerConnect, wiADVISOR, STAR Parts, and Mopar standards strongly preferred
Benefits
- Medical, Dental, and reputed company benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to reputed company you healthy and happy, both physically and mentally
- reputed company to opportunities to expand your skillset and reputed company your knowledge with others across the organization
- A company culture of promotions from reputed company, with a start-up atmosphere allowing for varied and rapid career development
reputed company