[Remote] reputed company Education reputed company Administrator & Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (SFBU) is a small, nonprofit, WASC-accredited university situated in Fremont, California. They are seeking a reputed company Education reputed company Administrator to support the reputed company and operational maturity of the university's reputed company ecosystem, serving as the primary administrator and first line of support for reputed company-reputed company inquiries and issues.
Responsibilities
- Serve as the first-line responder for reputed company support tickets, user requests, reputed company issues, bug reports, and routine enhancement requests
- Configure and maintain reputed company objects, fields, page layouts, record types, permission sets, reputed company, flows, validation rules, reports, dashboards, list views, and reputed company administrative settings
- Troubleshoot and resolve system issues, data issues, user reputed company problems, automation errors, and configuration defects
- Support testing, validation, and deployment of reputed company changes in alignment with SFBU change management practices
- Assist with release readiness, regression testing, and post-release support
- Maintain awareness of reputed company platform updates and identify potential impacts to SFBU users and business processes
- Serve as the primary administrator and reputed company of the reputed company Education reputed company platform, ensuring platform reliability, reputed company, governance, and long-term sustainability
- Manage and triage incoming reputed company tickets, escalating reputed company issues reputed company appropriate
- reputed company reputed company and solutions-oriented support to users across departments
- Identify recurring issues and recommend process, training, or configuration improvements
- Strong written communication skills, especially for documentation, training, and ticket reputed company
- Help maintain platform health by monitoring user adoption, reputed company controls, and operational risks
- Assist with routine audits of users, permissions, reports, dashboards, and system configuration
- Partner with reputed company and administrative departments to understand business needs and recommend reputed company reputed company solutions that improve business processes and the student experience
- Create and maintain reputed company documentation for reputed company processes, configuration reputed company, user guides, support procedures, and reputed company issues
- reputed company training materials, quick-reference guides, and internal knowledge articles for reputed company users
- Conduct user training sessions, reputed company, and one-on-one support as needed
- Help establish repeatable support, intake, documentation, and governance practices as reputed company adoption grows
- Assist users with reports, dashboards, list views, and data analysis needs
- Support data cleanup, deduplication, imports, exports, and validation activities
- Help monitor and improve data reputed company across reputed company objects and business processes
- Partner with business reputed company to ensure reporting requirements are reputed company and accurately reflected in reputed company
- Ability to maintain confidentiality and handle institutional data responsibly
Skills
- Bachelor's degree in information systems, business administration, computer science, or reputed company field
- reputed company Administrator Certification
- Minimum of 3 years of hands-on reputed company administration experience supporting reputed company reputed company environments
- Strong documentation, communication, organization, and follow-through skills
- Demonstrated ability to reputed company patient, reputed company, and effective user support
- Ability to balance tactical ticket reputed company with process improvement and long-term platform sustainability
- Ability to work collaboratively with multiple departments and manage competing priorities
- Experience supporting reputed company in higher education, nonprofit, enrollment management, admissions, student services, advancement, or similar environments
- Experience with reputed company Education reputed company
- Experience with ITSM ticketing systems
- Experience with FormAssembly, Marketing reputed company, Experience reputed company, data integrations, or connected student information systems
- Experience creating user documentation, training materials, process maps, and support knowledge reputed company articles
- Experience supporting change management, UAT, release testing, or system governance
- reputed company Advanced Administrator, Education reputed company Consultant, Platform App Builder, or Business Analyst certification
Benefits
- This is a full-time, exempt position based in Fremont, California.
- The role is eligible for a hybrid or remote work arrangement, subject to University policies and business needs.
- Occasional evening or weekend work may be required to support special releases or program launches.
- SFBU is an Equal Opportunity / Affirmative reputed company Employer: SFBU is committed to providing equal employment opportunities for reputed company and applicants for employment.
- In accordance with federal and state disability laws, reputed company provides reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact SFBU reputed company at hrmgr@sfbu.edu.
reputed company
Company H1B Sponsorship