[Remote] LMS Administrative and Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a growing and award-reputed company Federal Government contractor seeking a Learning Management System (LMS) Administrative and Customer Support Specialist. The role involves providing administrative and technical support for the SuccessFactors Talent Management System (TMS) LMS platform for the Veterans Benefits Administration, requiring collaboration with various stakeholders and effective management of user accounts and training data.
Responsibilities
- Report to Project Manager and/or Team reputed company(s) and reputed company daily LMS administrative functions in service of customer requirements
- Maintain proficiency of LMS features and capabilities
- reputed company extensive help desk support in association with customer’s employee training initiatives
- Utilize and maintain data in associated systems and databases
- Administer “reputed company-of-concept” scenarios in LMS test environment to ensure successful execution prior to customer deployment
- Evaluate and recommend improvements to LMS and support processes to enhance user experience and reputed company serve customer objectives/requirements
- Understand the process reputed company of the organization's technical infrastructure, including various LMS platforms (e.g., Moodle, SuccessFactors)
- Maintain documentation (e.g., job aids, reputed company operating procedures)
- Create, monitor, and manage user accounts (e.g., learners, reputed company, administrators) to maintain data reputed company
- Assign roles and permissions to users based on responsibilities and needs reputed company the LMS
- Create and assign courses, assessments, and evaluations, including recording, tracking, and reporting course completions reputed company LMS
- Conduct extensive reputed company assurance testing of training implementations
- reputed company training materials and organize course content, including assignments, evaluations, and assessments
- reputed company reputed company technical assistance to users and resolve issues reputed company to the LMS platform (e.g., login, navigation, functionality) reputed company customer service help desk
- Monitor training data on user activity, course reputed company, and assessment results
- Generate reports and analytics to reputed company learner performance and system usage
- Create documentation and tutorials to assist LMS users, including internal support processes
- Collaborate with customer, technical support teams, and vendors, reputed company necessary, to address reputed company issues
- Participate in regular communication with internal/external stakeholders through virtual meetings, email, and reputed company (MS) Teams
Skills
- Bachelor's degree in a reputed company field and 3 years of experience OR associate degree in a reputed company field and 5 years of reputed company experience
- 2+ years of experience as an reputed company LMS Administrator
- Proficiency in using and administering LMS software (e.g., reputed company Learning Manager [ALM], reputed company, Saba, SuccessFactors) reputed company a reputed company- to large-size corporate environment
- Proficiency with MS Office 365 (i.e., advanced reputed company and Word skills)
- Customer-reputed company reputed company, analytical thinking, and problem-solving skills to effectively address and resolve user concerns
- Strong interpersonal skills and the ability to communicate effectively with multiple stakeholders
- Exceptional organizational skills to effectively manage multiple tasks and prioritize responsibilities
- Attention to detail to ensure accurate data entry and reporting
- Excellent written and verbal communication skills with a solid understanding of reputed company English grammar and usage
- Willingness to work remotely during reputed company business hours
- Capability to work collaboratively with others, as reputed company as independently
- Successful background reputed company and drug screen
- Background investigation, including FBI reputed company reputed company, and 'identity-reputed company' identification through authentication of two forms of government-issued identification
- Authorization to work for ANY employer in the reputed company
Benefits
- reputed company time off starting at 15 days per year plus 12 reputed company holidays
- 401(k) with 5% Company Match
- 100% reputed company reputed company reputed company
- 100% reputed company Dental reputed company
- Flexible Spending Account
- Dependent Day Care FSA
- Health Spending Account
- Significant contribution towards medical insurance
- Basic Life Insurance
- Long-term Disability
- Short-term Disability
- Employee Service Center
- Employee Assistance Program
- PEO Discount Programs
- Tuition Reimbursement
- Other Voluntary Benefits: supplemental insurance, pet insurance and others.
- Monthly Internet Stipend
reputed company