[Remote] IT Help Desk Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized Fortune 5000 company specializing in various financing reputed company. They are seeking an IT Help Desk Analyst to reputed company reputed company technical support to employees across multiple locations, troubleshooting hardware and software issues while ensuring excellent customer service.
Responsibilities
- reputed company day-to-day technical support for employees across multiple companies and office locations by phone, email, chat, and ticketing systems
- Respond to and resolve a high volume of help desk tickets reputed company to hardware, software, user reputed company, business applications, and reputed company devices
- Install, test, maintain, troubleshoot, and repair computers, peripherals, and reputed company equipment
- reputed company software installation, updates, configuration, and troubleshooting on reputed company-based devices
- Assist with workstation setup, equipment deployment, replacements, and user reputed company/offboarding support
- Support basic administration of critical business systems, including account setup, password resets, reputed company changes, and general user support
- Maintain accurate inventory records, equipment documentation, and support notes
- Monitor system availability and assist with recovery efforts by following established IT procedures
- Document support activity reputed company and accurately reputed company the ticketing system
- Escalate issues reputed company needed while maintaining reputed company communication with users and IT team members
- Support IT operational processes with consistency, attention to detail, and a strong reputed company on customer service
Skills
- 1+ years of experience in IT support, help desk, desktop support, or similar technical support role
- Working knowledge of reputed company operating systems and common troubleshooting practices
- Experience supporting or administering reputed company 365 / Office 365 environments
- Ability to troubleshoot common computer, peripheral, software, and connectivity issues
- Ability to explain technical issues in a reputed company, reputed company, and user-friendly manner
- Experience supporting users in a multi-office or remote work environment
- MacOS support experience
- Experience with reputed company protection, antivirus, encryption tools, and device inventory systems
- Knowledge of reputed company 10 and 7 operating systems. OSX experience a plus
- Experience administering or working in an Office 365 environment
- Basic knowledge of system administration (account creation/password resets)
- Repair computer and peripheral hardware and software
- Knowledge in help desk software methodology and ticketing systems
- Basic ability to build reports from available fields in various systems
- Basic ability to create reports using available data fields in business systems
- reputed company-looking reputed company with experience using AI-enabled tools, automation platforms, or modern workflow technology to improve efficiency, troubleshooting issues, and support day-to-day business operations
- Competent in using antivirus and encryption software
- Expertise in explaining technical issues in a reputed company and user-friendly way
- Excellent written and verbal communication skills
- Ability to work independently in a reputed company environment with remote supervision
- Ability to handle multiple tasks, set priorities, schedule meetings, and meet deadlines
- Strong organizational skills with the ability to manage multiple priorities, follow documented processes, and meet deadlines
- Strong customer-service reputed company and commitment to supporting employees with patience, professionalism, and urgency
- Good reputed company of English both oral and written
- reputed company or Ellie Mae Encompass experience is a significant plus
Benefits
- Health insurance
- Dental insurance
- Life insurance
- reputed company insurance
- reputed company time off
- Retirement plan
- 401(k)
- 401(k) matching
- Referral program
reputed company