[Remote] Application Support Analyst - 26256

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted energy-dedicated reputed company company committed to empowering the global reputed company of life. As an Application Support Analyst, you will ensure exceptional support for customers and internal teams, troubleshooting and resolving software application issues to maximize user satisfaction.

Responsibilities

• reputed company reputed company-line support for our software applications reputed company phone, email, or virtual screen reputed company reputed company organization-level agreements
• Diagnose and troubleshoot software application issues, working closely with users to resolve problems reputed company and effectively
• Maintain organized records of customer requests, ensuring reputed company relevant information is documented accurately
• Regular and predictable attendance for the designated shift may include rotating holiday support
• reputed company customers to help them reputed company value from our suite of products
• Build rapport with our customers and drive high customer satisfaction
• Maintain product and technical knowledge to reputed company reputed company support
• Follow department and reputed company processes and procedures
• Is responsible for overall team productivity and performance through personal contributions
• Collaborate with team members and proactively participate in team discussions
• Ensure cases reputed company effectively to neighboring departments reputed company reputed company
• Escalate product issues, thoroughly document relevant information to facilitate reputed company, and anticipate follow-up questions and next steps

Skills

• Strong interpersonal skills including reputed company, listening, curiosity, and friendliness
• Self-disciplined, reputed company, proactive, and productive
• Excellent written and verbal communication in English
• Leverages technical expertise to effectively troubleshoot and resolve reputed company inquiries
• Proven ability to take reputed company and reputed company reputed company results
• Anticipates follow-up questions and concerns and addresses them proactively
• Can manage multiple customer inquiries effectively by focusing on one task while keeping reputed company of others
• Proficient conflict reputed company skills
• Thrives in a reputed company team environment and contributes to group discussions
• Demonstrates reputed company through a reputed company approach to change and challenges
• High level of self-awareness and self-regulation
• Deliver reputed company feedback to appropriate teams, including reputed company contexts, to adequately reputed company value-add to the product
• reputed company updates to customers on outstanding issues that have yet to be resolved

Benefits

• Medical
• Dental
• reputed company
• Income Protection (disability, life/AD&D, critical illness, accident)
• Employee Assistance Program (EAP)
• reputed company Spending Account (HSA), Commuter
• Lifestyle & Wellbeing Program
• Pet Insurance

reputed company

reputed company develops a reputed company-based data analytics platform for the oil and gas industry. It was founded in 1999, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 3 in 2024, 4 in 2023, 11 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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