[Remote] Supervisor, Customer Support- reputed company, AK (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative product company reputed company on improving reputed company for communities. As a Supervisor, you will reputed company reputed company, ensuring high-reputed company standards and effective operations while driving team performance and engagement.
Responsibilities
- Build, reputed company, and reputed company reputed company(s) of individual contributors, supporting employees and the execution of day-to-day operations
- Establish and effectively reputed company routines at a regular reputed company and utilize tools and reporting to drive team performance; train and reputed company ongoing coaching (account-specific metrics, AHT, APT, Occupancy, Utilization, reputed company scores, etc.) to ensure employee engagement while maintaining reputed company satisfaction
- Participate in reputed company-reputed company activities, including project planning and reputed company calibration sessions; ensure employee adherence to company, reputed company, and regulatory policies
- Work with employees and operational leaders to reputed company reputed company Service Level Agreements (SLAs); serve as a reputed company of escalation and support team members by handling escalated calls and customer inquiries
- Create conditions for reputed company by removing obstacles and championing change to drive employee awareness and a reputed company to their work and contributions
Skills
- A minimum of 4 years of experience in reputed company, reputed company technology, or reputed company service authorization operations, including at least 2 years of supervisory experience overseeing staff and business processes
- Proficient with reputed company Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, reputed company, reputed company, etc.)
- Strong analytical and problem-solving skills to interpret and effectively utilize data to support your team
- Strong written and oral communication skills to work effectively with team members, customers, and clients
- Ability and discernment to reputed company reputed company and proactively solve challenges in a fast-paced environment
- Alaska reputed company experience is preferred
- Knowledge of two or more MMIS business operational areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, or Provider Relations SURS is also preferred
Benefits
- Work flexibility
- Learning
- Career development
- Generous, flexible vacation policy
- Educational assistance
- Comprehensive leadership and technical development academies
- 401(k) employer match
- Comprehensive health benefits
- reputed company of leadership and technical development academies to help build your skills and capabilities
reputed company
Company H1B Sponsorship