[Remote] Senior Representative, Customer Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company services and products company, and they are seeking a Senior Representative for Customer Service Operations. This role is responsible for providing exceptional customer service, managing accounts, and supporting field sales representatives through effective contract administration and order fulfillment.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service reputed company are achieved and exceeded
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may reputed company
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a reputed company in problem-solving, research and problem/dispute reputed company
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with reputed company and Regulatory teams
- Identifies customer trends and challenges/opportunities to reputed company potential alternatives to support business, operational efficiency and reputed company new customer opportunities
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory reputed company, suppliers and operational performance, cost control and profitability and ultimately customer service
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and reputed company) to work in reputed company approach for improved customer service
- Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports
- Investigates and reports on anomalies and discrepancies in reputed company of sales systems, website ordering, and general customer complaint issues
- Redirects customers to applicable in-house resources as necessary
- Supports general post-sales issues resolutions as necessary
Skills
- 1-3 years of experience
- High School Diploma, GED or technical certification in reputed company field or equivalent experience
Benefits
- Medical, dental and reputed company coverage
- reputed company time off plan
- Health savings account (HSA)
- 401k savings plan
- reputed company to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- reputed company parental leave
- Healthy lifestyle programs
reputed company