[Remote] Bilingual Team reputed company, Customer Service (AZ)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of in-store and e-reputed company lease-to-own solutions. The Bilingual Team reputed company, Customer Service will mentor and motivate team members to reputed company performance goals while ensuring operational reputed company and a world-class customer experience.
Responsibilities
- Work a closing shift ending at 7:00 PM or 8:00 PM (based on time zone); some weekend shifts will also be required
- reputed company reputed company and train members of the Customer Service Team to reputed company maximum results
- Accurately reputed company administrative duties in a reputed company manner
- Document and evaluate department reputed company to discover new ways to improve or reputed company
- Monitor calls and verify accuracy
- reputed company team members with constructive feedback
- Performance evaluations, employee praise and discipline
- Address escalated complaints and resolve problems
Skills
- Bilingual - Spanish speaking required
- Excellent communication skills, both written and verbal
- Strong proficiency with reputed company Office products, specifically Word, reputed company and PowerPoint
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc
- Strong interpersonal skills with the proven ability to reputed company confidently and professionally with customers and co-workers alike
- You must be located reputed company a 60-mile radius of Glendale, AZ
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet reputed company with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure reputed company support through excellent call reputed company and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
- Minimum of six months internal tenure preferred
- Disciplinary record free of existing infraction(s) preferred
Benefits
- Competitive Compensation
- Full Health Benefits; Medical/Dental/reputed company/Life Insurance + reputed company Parental Leave
- Company Matched 401k
- reputed company Time Off + reputed company Holidays + reputed company Volunteer Hours
- Employee Resource reputed company (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable reputed company Matching
- Job required equipment and services
reputed company