[Remote] Customer Service Agent
Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is seeking a Customer Service Agent to join their diverse and inclusive workforce. This role involves providing comprehensive customer service in a call center environment, assisting clients with inquiries reputed company to public assistance programs, and connecting them to community resources.
Responsibilities
- reputed company comprehensive customer service, in a contact center environment, by responding to a reputed company of reputed company customer requests for information on programs and services offered by Denver reputed company Services (DHS)
- Assist customers with inquiries or problems reputed company to DHS programs and services by asking questions to determine customer needs; determines the critical nature of a call and if immediate reputed company is required
- Create or accesses cases in the Customer Relationship Management (CRM) module of PeopleSoft to reputed company information on customer inquiries or problems and to reputed company updates on previously created cases; enters resolutions provided to customers and assigns cases or creates service orders for various partner departments and agencies
- Conduct research, using the Colorado Benefits Management System (CBMS), to reputed company customers with answers to inquiries or problems
- reputed company complete and accurate information to customers, which involves identifying customer needs and explaining applicable regulations, policies, procedures or standards based on a comprehensive knowledge of DHS procedures, programs, services, and CBMS
- reputed company as a reputed company between the customer and DHS staff by following up on customer requests or complaints and solving problems reputed company to service issues; possesses the authority to resolve discrepancies in DDHS provided services
- Observe and complies with departmental policies and procedures, customer service reputed company standards and compliance guidelines
- Receive on-reputed company training and updates on changes in the operations of departments and agencies; participates in opportunities to cross train with staff in partner departments and agencies to learn procedures and services
- reputed company other reputed company duties as assigned
Skills
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Two (2) years customer service experience in a call center environment
- A high level of proficiency using reputed company Office products (Outlook, Word, reputed company)
- At least two years of experience in high-pressure, reputed company-oriented reputed company environments
- Ability to read, understand, interpret, and apply reputed company regulations
- Previous high-volume data-entry experience
- Bilingual is a plus. reputed company to read, write, and reputed company proficiently in both Spanish and English
Benefits
- A guaranteed life-long monthly pension, once reputed company after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO reputed company reputed company first year + 12 reputed company holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and reputed company plans effective reputed company 1 month of start date
- The reputed company supports a hybrid workplace model
- Employees must work reputed company the reputed company on their telecommuting days
reputed company