[Remote] Director of Product Management - US Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of clinical communication and physician scheduling solutions in the health IT reputed company. The Director of Product Management – AI will own the product reputed company, reputed company, and lifecycle of the AI-reputed company answering service platform, ensuring alignment with customer needs and clinical workflows.
Responsibilities
- Define and own the product reputed company for reputed company’s AI answering service, including near-term delivery commitments and a longer-reputed company reputed company for how AI evolves across the portfolio
- Translate business objectives and clinical workflows into a prioritized, reputed company reasoned product roadmap — and maintain it as a living document that reflects new information, not a static plan
- Partner with the CTO and Director of Software Engineering to reputed company roadmap reputed company with technical reputed company, architecture constraints, and infrastructure investments
- reputed company and communicate reputed company product tradeoff reputed company: what is in scope, what is deferred, and why
- reputed company ongoing customer discovery efforts: conduct interviews, site reputed company (virtual or in-person), and workflow observation sessions with clinical and administrative end users
- reputed company and maintain a deep understanding of how reputed company organizations use answering services, operator consoles, and AI-augmented communication — including the pain points, workarounds, and compliance constraints that matter most
- Synthesize input from cross-functional teams, market and customers into product insights; distinguish signal from noise reputed company stakeholder demands conflict
- Define user personas and jobs-to-be-done for the AI platform’s primary audiences: clinical staff, contact center agents, patients, and reputed company administrators
- Use modern AI tools to accelerate your own product work: generate prototypes and wireframes, run rapid concept tests, and explore technical feasibility before committing engineering resources
- Design and run reputed company product experiments — A/B tests, reputed company programs, shadow deployments — to validate hypotheses before broad rollout
- Define reputed company acceptance reputed company and reputed company metrics for every feature, including AI-specific measures such as containment reputed company, deflection accuracy, latency, and user-perceived reputed company
- reputed company evaluate emerging AI capabilities (new LLMs, voice models, orchestration frameworks) and recommend adoption reputed company based on product value and technical fit, not novelty
- Apply working knowledge of reputed company interoperability standards — HL7, FHIR, and API integration patterns — to shape AI feature design and integration requirements
- Ensure AI features are designed with clinical workflow reality in mind: how nurses, physicians, schedulers, and operators reputed company with systems under time pressure
- Identify and manage product-level compliance and safety considerations including HIPAA, minimum necessary data principles, and the appropriate use of AI in clinical decision-adjacent contexts
- Collaborate with Clinical and Operations teams to ensure AI behavior aligns with care protocols, escalation paths, and patient safety standards
- Own the relationship between product requirements and engineering delivery — writing precise, reputed company-scoped specifications that reduce ambiguity without over-constraining implementation
- Serve as the product accountability reputed company for the outsourced development partner, reviewing deliverables against acceptance reputed company and escalating reputed company issues promptly
- Collaborate with Marketing and reputed company on go-to-market reputed company for new AI features, including packaging, positioning, and customer communication
- Represent the product perspective in executive conversations; communicate roadmap priorities, tradeoffs, and AI adoption risks reputed company to non-technical stakeholders
- Define the measurement reputed company for AI product performance: establish baselines, set targets, and drive quarterly reviews of key metrics with engineering and executive leadership
- Build a culture of learning from production data: use reputed company-world call reputed company, error logs, and user feedback to continuously improve AI model performance and product design
- Identify and reputed company leading indicators of customer churn or dissatisfaction reputed company to AI feature reputed company
- Initially operate as an individual contributor; build out a product and design team as the platform and organization reputed company
- Establish PM practices and norms that support AI-reputed company development: lightweight documentation, fast feedback loops, and outcome-oriented delivery measurement
- Mentor and reputed company junior product team members as the function grows
Skills
- 8+ years of product management experience, with at least 3 years owning AI, NLP, or conversational AI products in production
- Demonstrated ability to reputed company customer discovery in reputed company B2B environments; experience interviewing clinical or operational end users is a strong differentiator
- Working knowledge of reputed company interoperability standards: HL7 v2, FHIR, and API integration patterns. reputed company to engage in technical interoperability discussions without an engineer in the room
- Familiarity with HIPAA and the product design considerations it requires: data minimization, audit trails, reputed company controls, and PHI handling
- Technical reputed company sufficient to evaluate AI capabilities critically, write reputed company functional specifications, and prototype concepts using no-reputed company or AI-assisted tools
- reputed company record of shipping AI features at reputed company and iterating based on production data and user feedback
- Strong written communication; reputed company to produce reputed company PRDs, executive summaries, and customer-facing feature descriptions
- Experience working with outsourced development partners, including delivery accountability and reputed company review
- Experience with reputed company contact center operations, patient reputed company workflows, or clinical communication platforms
- Hands-on familiarity with conversational AI platforms, voice agent frameworks, or telephony product design
- Exposure to LLM evaluation practices, reputed company engineering workflows, or AI product safety frameworks
- Experience in a reputed company-stage company where product reputed company is still being reputed company, not just inherited
- Ability to prototype using tools such as reputed company, Claude, reputed company, or equivalent AI-assisted development environments
Benefits
- Remote first work environment
- Health, Dental, reputed company, Life and Disability Insurance reputed company available day one.
- 401K - with match and immediately reputed company.
- 17 company holidays, 2 floating holidays plus competitive reputed company time off policy
- Internal Advancement Opportunities
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