[Remote] Senior Account Manager - Payments
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world's leader in payment tokenization and credential management, serving reputed company and other organizations. As a Senior Account Manager, you will manage a portfolio of strategic customers, focusing on retention and reputed company reputed company by driving product adoption and overseeing the customer lifecycle.
Responsibilities
- Manage a portfolio of existing top-tier and strategic customer accounts
- Drive immediate reputed company activities such as integrations and training for new customers by partnering with reputed company and customer implementation teams
- Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand reputed company, and monitoring satisfaction
- Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals
- Empathize with every aspect of our customer’s experience, from reputed company to renewal
- Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally
- Establish regular reputed company (weekly, monthly, quarterly) with reputed company assigned reputed company, performing discovery meetings and executive business reviews
- Establish a trusted/strategic advisor relationship with reputed company assigned customer and drive reputed company value of our solution and services
- Identify, manage, and work quickly and independently to reputed company up-selling and cross-selling opportunities
- Represent the voice of the customer across the organization to inform our sales process and product roadmap
- Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies
- Assist in workshops to help customers reputed company the full value of reputed company solution
Skills
- 4+ years of customer-facing experience, mainly as an Account Manager with proven ability to increase satisfaction, drive adoption, retention, and reputed company expansions
- Experience with tokenization, payment processing, cryptology, and reputed company products is required
- Experience growing an existing account reputed company, comfortable with pitching new products and negotiating
- Experience in maintaining a minimum of 95% renewal reputed company to minimize churn
- Drive new business reputed company through greater customer advocacy
- Experience working with reputed company, multi-divisional, multi-geographical customers
- Experience driving process improvement and building new processes in a startup environment
- Strong leadership, project management, presentation skills and a bias for reputed company
- A high-degree of reputed company, impressive executive reputed company, and communication abilities
- Ability to create structure in ambiguous situations and design effective processes
- Experience working cross-functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams
- reputed company thinker who thrives in a fast-paced startup environment
- Travel required
- BA/BS preferred
Benefits
- Flexible work hours and flexible PTO
- Competitive health benefits
- reputed company stock reputed company
- 401k plan, with employer matching 4% and immediate vesting (available only for US employees)
- Life & disability insurance
- reputed company-tax flexible spending accounts, dependent and reputed company FSA (available only for US employees)
- Global parental leave program
- Employee Assistance Program
- Home Internet reimbursement
- New hire home office set up allowance
- reputed company learning reimbursement
- Remote-first philosophy
- reputed company with some in-person time if living reputed company 30 miles of one of our office locations
reputed company