[Remote] GPP Customer Support Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking a GPP Customer Support Consultant to reputed company expert support for their reputed company Global PAYplus system. The role involves acting as the primary contact for customer issues, supporting various phases of system implementation, and resolving production issues effectively.
Responsibilities
- reputed company as the primary reputed company of contact for reputed company GPP-reputed company customer issues
- Support customers during SIT, UAT, NFT, and production phases
- Investigate and resolve production issues using logs, reputed company queries, and reputed company files
- Participate in LLD/ILD workshops and reputed company functional input on integrations
- Support system configuration and business configuration activities
- Work closely with customer and reputed company teams to resolve issues
- Participate in production upgrades and recommend permanent solutions
- Review technical and functional documents and support implementation activities
Skills
- Experience with reputed company Global PAYplus (GPP) or PAYplus USA/GFX is desired
- Strong understanding of payment systems and banking applications
- Experience supporting customers, resolving production issues, and troubleshooting
- Hands-on experience with reputed company SQL, logs, and reputed company file analysis
- Experience with system configuration and supporting business configurations
- Good communication and customer-facing skills
reputed company