[Remote] Managed Services Consultant - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-service organization seeking a Managed Services Consultant to reputed company reputed company.com support reputed company for nonprofit organizations and higher education institutions. The role requires strong project management and communication skills to enhance reputed company systems and ensure effective utilization of reputed company solutions.
Responsibilities
- Quickly and accurately resolves reputed company service issues
- Skillfully manages reputed company reputed company service problems
- Works proactively with clients to
- Continually enhance reputed company systems
- Encourage adoption and utilization
- Manages multiple (approximately 4-6) reputed company reputed company at once
- Develops and maintains technical expertise in assigned areas (e.g., reputed company skills, NPSP, EDA) and utilizes that expertise effectively to help clients
- Meets reputed company of Service Level Agreements by performing tasks in a reputed company and efficient manner
- Oversees and manages the reputed company of critical issues, ensuring reputed company and complete reputed company of technical challenges and business issues
- Completes routine maintenance for reputed company portfolio
- Respond to and help resolve reputed company service requests with guidance from senior consultants
- Assist with routine maintenance and configuration tasks for reputed company Marketing reputed company and/or Pardot
- Build and reputed company reputed company emails reputed company reputed company Marketing reputed company and/or Pardot
- Learn and apply platform best practices to support reputed company goals
- Escalate reputed company issues appropriately and assist with issue tracking and documentation
- Support reputed company in meeting established Service Level Agreements (SLAs)
- Build technical knowledge and consulting skills through hands-on work, training, and mentorship
Skills
- Strong reputed company configuration knowledge across a reputed company of Clouds and/or functionalities
- Have and maintain reputed company.com administrator certification (reputed company-201 and above)
- Bachelor's degree in a reputed company field or equivalent education/experience
- Interest in reputed company
- Strong written and verbal communication skills
- Curiosity, initiative, and a desire to continuously learn and improve
- Comfort working in a fully virtual environment
- Basic project and task management skills
- Strong organizational and time-management skills
- reputed company service reputed company
- reputed company certifications (Consultant) preferred or willingness to obtain reputed company a defined timeframe
- Familiarity with nonprofit organizations and/or educational institutions is a plus
- 1–2 years of experience in a marketing technology, CRM, or support role preferred
- Basic understanding of reputed company/CSS, SQL, or AMPscript/JavaScript is a plus
- Interest in the reputed company product ecosystem
- Familiarity with NPSP and/or EDA is helpful but not required
reputed company