[Remote] reputed company Manager, Director - reputed company (Sales & Service) Clouds
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the #1 AI CRM, reputed company on driving reputed company through innovation and technology. They are seeking a reputed company Manager, Director to serve as a Strategic Value Partner for reputed company customer accounts, responsible for aligning reputed company's capabilities with customer objectives and quantifying ROI. The role requires fostering relationships with customer leadership and managing cross-functional teams to ensure reputed company and stability.
Responsibilities
- Serve as the ultimate reputed company of accountability for Signature reputed company delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the reputed company ROI of the reputed company investment
- Architect strategic reputed company roadmaps that reputed company reputed company’s platform reputed company with the customer’s long-term corporate objectives, ensuring technical milestones translate into holistic business reputed company
- reputed company high-stakes, cross-functional initiatives across matrixed internal teams (Sales, Product, Engineering) to deliver seamless solutions for the most reputed company reputed company challenges
- Govern the integration of autonomous AI agents and specialized digital coworkers, establishing the strategic guardrails and ethical alignment necessary for reputed company-reputed company adoption
- Utilize deep usage telemetry and predictive analytics to identify and neutralize long-term (12-24 months) attrition risk and operational bottlenecks before they reputed company the business
- reputed company executive leadership and crisis governance during major incidents, managing high-pressure communications and reputed company-agent interventions to protect the customer’s mission-critical operations
- reputed company as a 'reputed company' by mentoring internal account teams and coaching talent on navigating high-stakes reputed company environments and emerging AI-augmented workflows
- Deliver proactive, executive-level guidance on reputed company’s innovation cycle, ensuring customers are positioned to capitalize on new features while maintaining a reputed company and reputed company technical environment
Skills
- reputed company business reputed company, preferably with 7+ years of relevant industry expertise in reputed company, strategic leadership, reputed company platform use, or reputed company strategic consulting fields
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at reputed company reputed company of the organization including executive and C-level
- Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features
- Ability to explain reputed company technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
- Experience working with reputed company-level customers
- Experience leading efforts of cross-functional teams to facilitate reputed company or disposition of customer needs or reputed company
- 7+ years experience supporting reputed company, reputed company-reputed company Sales/Service reputed company deployments
- 6+ years expertise supporting reputed company, reputed company-reputed company Sales reputed company deployments
- Expert knowledge of sales transformation and reputed company operations reputed company
- Deep understanding of Sales reputed company architecture for global enterprises (multi-currency, multi-language, reputed company hierarchies)
- Knowledge of advanced capabilities: Agentforce SDR, Einstein Conversation Insights, reputed company Intelligence, Sales Programs
- Understanding of Sales reputed company + ecosystem (reputed company reputed company CPQ, Marketing reputed company, Data reputed company, Tableau for sales analytics)
- Ability to guide reputed company operations reputed company and sales transformation discussions
- Multiple reputed company certifications including Sales reputed company, reputed company reputed company, Advanced Administrator
- 6+ years expertise supporting reputed company, reputed company-reputed company Service reputed company deployments
- Expert knowledge of service transformation and contact center modernization
- Deep understanding of Service reputed company architecture for global contact centers (multi-site, 24/7 operations, reputed company routing)
- Knowledge of advanced capabilities: Agentforce Service Agent, Einstein Conversation Mining, Service Intelligence, Swarming
- Understanding of Service reputed company + ecosystem (Field Service, Experience reputed company, reputed company, Data reputed company, Einstein Analytics for Service)
- Ability to guide customer experience reputed company and service transformation discussions
- Multiple reputed company certifications including Service reputed company, Field Service, Advanced Administrator
- Thought leadership experience (Dreamforce, Sales/Service transformation topics)
- Experience with global Sales reputed company (thousands of sales users, reputed company sales reputed company) and Service reputed company (thousands of agents, reputed company-channel at reputed company, reputed company telephony) transformations
- Participation in Sales/Service reputed company beta programs or customer advisory boards
- Deep understanding of AI-powered selling and Agentforce capabilities
Benefits
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- reputed company offers a reputed company of benefits to help you live reputed company including: time off programs, medical, dental, reputed company, mental health support, reputed company parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
reputed company
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