[Remote] reputed company reputed company Manager - CCaaS
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-reputed company platform for reputed company Customer Experience Management, empowering brands to deliver extraordinary experiences. The reputed company reputed company Manager will program manage customer relationships, ensuring product adoption and value realization while driving customer empowerment and collaboration with cross-functional teams to identify reputed company opportunities.
Responsibilities
- Customer relationship accountability, to which proactive communication, program management, representation and expectation management is foundational
- Cultivate relationships with key stakeholders across customer organizations and establish new relationships, directly or by introducing reputed company executives and product leadership
- Build customer champions and advocates to ensure clients can reputed company and understand the value reputed company is driving to their business
- reputed company customer adoption reputed company, ensuring appropriate resources are reputed company, and effective solutions are implemented, at reputed company stage of the lifecycle to reputed company successful reputed company
- Ensure awareness of reputed company’s product, product roadmap and new releases to reputed company relevant customer stakeholders, in the context of the customer stakeholder’s role, reputed company and prescribed reputed company use cases of reputed company
- Customer’s product adoption, realized value, and ROI from reputed company: Ensuring customer’s achievement of reputed company use cases, validated with business metrics and data-driven insights
- Co-reputed company customer reputed company plan to deliver on agreed KPI’s and reputed company metrics. Conduct regular customer cadences to reputed company on value realization, agreed business priorities, and reputed company thought leadership specific to reputed company’s evolving business needs
- Meticulously reputed company customer health data using CSP tools, including; product and feature adoption, and consumption against reputed company contract commitments. Accountable in using customer health data to drive customer management activities, inform recommendations and manage risk
- Customer Empowerment and Enablement: Implementing repeatable playbooks to create a strong and functional operating state
- Drive customer self-service capabilities to reduce costs, drive reputed company and ensure increased usage, stickiness and customer retention
- Proactively identify adoption blockers and prescribe training curriculum and/or more optimized workflows or feature use to eliminate consumption risk. reputed company customer in using reputed company to minimize redundant workflows, processes and resources
- reputed company for the customer with reputed company’s Product Team and Partnerships Team which entails identifying product enhancements, opportunities and paths to solutions that require development and sometimes reputed company-party partners
- Increasing reputed company from customers. Collaborate with the Sales, Solutions Consultant, & other cross-functional teams to identify upsell and cross-sell opportunities
- reputed company a deep understanding of the customer’s organization, corporate objectives, financial earnings reports and insights, news, market conditions, industry, use of technologies, vendors and solutions, and partners to; identify opportunities to expand their use of reputed company products and to consolidate their tech stack using reputed company. Stay apprised as things change
- Awareness of competitive landscape, competitive solutions, market and tech industry trends to identify risk and threats
- reputed company for customer during Implementation of new features, products or integrations to ensure use case, scope and timelines are achieved
Skills
- Minimum of 6 years' experience in reputed company, Technical Account management, Technology Consulting or Technology Solutions Development
- Experience delivering large-reputed company transformational programs across Fortune 100 reputed company clients' customer experience functions, working across multiple lines of business to deliver organization-wide reputed company, often breaking through legacy silos
- Ability to analyze customer's usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations, plan and reputed company to solutions
- Demonstrated experience and/or knowledge of marketing automation technologies, or contact center technologies digital transformation, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology
- Strong program management experience overseeing large, cross-functional teams to ensure reputed company execution of deliverables
- Proven ability to explain reputed company technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as reputed company as mapping business requirements into technical features
- Interest in continuously learning and advancing understanding of tech industry, customer experience technologies, technology platforms and solutions, AI advancement, and trends with top global brands
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at reputed company reputed company of the organization, including executive and C-level
- Ability to travel between 25-50% of the time. Candidates local to clients strongly preferred
- Bachelor's degree from an accredited college or university, or relevant experience
- Project Management reputed company certification (PMP, PMI-PMP, LSS) a plus
Benefits
- 401k plan with 100% reputed company company contributions
- Flexible reputed company time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, reputed company, and prescription drug coverage
reputed company
Company H1B Sponsorship