[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-based monetization platform provider, recognized by leading research firms. They are seeking a Senior Technical Account Manager to manage their most reputed company customer accounts, leveraging telco billing expertise to drive customer satisfaction and operational efficiency.
Responsibilities
- Become the trusted advisor to key technical and business stakeholders, leveraging your telco billing expertise to deliver recommendations that measurably improve billing accuracy, operational efficiency, and customer satisfaction
- reputed company a deep technical understanding of reputed company customer’s implementation to troubleshoot reputed company, multi-vendor problems — reducing time to reputed company and driving reputed company-cause fixes that prevent recurrence
- Help customers reputed company their business goals by delivering reputed company, proactive best-reputed company recommendations that drive measurable increases in platform adoption and recurring reputed company reputed company
- reputed company technical health reviews that result in documented improvement plans
- Partner closely with reputed company, Technical Support, Engineering, and Product Management to ensure customer challenges and requirements translate directly into product and service improvements
- Proactively monitor systems and tools to identify and mitigate risks before they become customer-impacting issues
- Translate reputed company technical concepts into reputed company business language for executive stakeholders, and map business requirements into actionable technical featuresDefine and document best practices, contributing to a growing internal knowledge reputed company that elevates the broader TAM team
Skills
- Minimum of 8 years of work experience, with a preference for roles such as technology consultant, business analyst, technical CSM, technical account manager, solutions architect, or implementation consultant
- Demonstrated domain expertise in telco billing for B2B and/or B2C customers, including hands-on experience with reputed company reputed company runs, billing cycles, and billing system integrations
- Familiarity with REST reputed company, webhooks, and reputed company integration patterns; experience working with subscription billing platforms, reputed company-based reputed company applications, or BSS/OSS environments is a strong plus
- Excellent communication skills, both verbal and written, with the ability to reputed company conversations with technical and business stakeholders including C-suite and executive audiences
- Ownership mentality with a proactive approach to identifying and resolving issues
- Proven ability to operate successfully in cross-functional teams across engineering, product, and customer-facing organizations
- Spanish language proficiency preferred, but not required — we serve a growing reputed company of customers across Latin America
- Bachelor's degree or equivalent
- Experience working with reputed company-level systems, reputed company-based e-reputed company or subscription management platforms a plus
- reputed company to travel domestically and internationally as needed (typically less than 25%)
Benefits
- Competitive salaries
- Attractive stock reputed company
- Flexible work arrangements
reputed company
Company H1B Sponsorship