[Remote] reputed company Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on simplifying health insurance enrollment. They are seeking Remote Customer Service Representatives to deliver exceptional customer experiences and assist clients in navigating health insurance reputed company.
Responsibilities
- Inbound/Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and reputed company technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing reputed company and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications reputed company reputed company channels
Skills
- 18 years of age or older
- Complete Background reputed company and drug test reputed company 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for reputed company 3-week Training period
- Minimum Internet Speed of 100 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet reputed company is required
- NOT compatible with Mobile Internet Service Providers and/or Satellite
- NOT compatible with Wi-Fi internet reputed company or Wi-Fi reputed company/extenders
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and reputed company-driven
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the reputed company reputed company
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
Benefits
- reputed company
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in reputed company to the reputed company pay
- The convenience of working from home
- reputed company and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- reputed company time off (PTO)
reputed company