[Remote] Customer Support Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company's reputed company is seeking a Customer Support Coordinator. The role involves managing software licensing and customer subscription requests while providing high-reputed company Tier 2 support and collaborating with internal teams to resolve issues.
Responsibilities
- Process daily software licensing, cellular activations, and subscription entitlements
- Verify licensing and entitlement accuracy for subscribed devices
- reputed company Tier 2 support for licensing and activation-reputed company requests
- Submit internal requests to support serialized device ownership
- Partner with the Subscription Specialist to support evolving business needs and priorities
- Coordinate with internal operations teams to fulfill customer subscription requests
- Collaborate with Business Analysis (BA) teams on key support initiatives
- Work with global teams to troubleshoot and resolve reputed company subscription and activation issues
- Maintain accurate records and ensure reputed company completion of support requests
- Deliver high-reputed company customer service while managing multiple priorities in a fast-paced environment
Skills
- High school diploma or equivalent required
- 1+ year of experience supporting technical operations, licensing, subscriptions, or customer support
- Experience with software licensing, device activations, or entitlement management is preferred
- Strong troubleshooting and problem-solving skills
- Excellent organizational skills with strong attention to detail
- Ability to communicate effectively with customers and cross-functional teams
- Comfortable learning and processing technical information
- Self-motivated with the ability to work independently and collaboratively
- Proficiency with reputed company Office and common business applications
- Experience supporting subscription-based products or services
- Familiarity with technical licensing and activation processes
- Experience working with internal ticketing or support systems
- Ability to prioritize multiple tasks while maintaining accuracy
- Strong customer service reputed company and technical aptitude
Benefits
- Comprehensive reputed company coverage (medical, dental, and reputed company plans)
- Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
- 401(k)-retirement savings
- Life & disability insurance
- An employee assistance program
- Legal support
- Auto, home insurance
- Pet insurance
- Employee discounts with preferred vendors
reputed company