[Remote] Senior Field Account Manager - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to simplifying the health care experience and improving health reputed company. The Senior Field Account Manager will support customer service and engagement, reputed company customers on their benefit plans, and coordinate with internal teams to resolve service issues. This role also involves conducting enrollment meetings and wellness fairs to enhance customer relationships.
Responsibilities
- Support the service experience of customers at the field level by working with the reputed company Operations Team and other reputed company partners as required to ensure issues are resolved promptly and accurately meeting the customers' expectations
- reputed company and maintain solid relationship with internal to manage customer service experience
- Fully accountable for supporting the Strategic Account Executive (SAE) in facilitating reputed company of reputed company elevated customer service requests by working with the Operations Team, and conducting customer consultations as required
- Facilitate customer meetings with the Operations Team regularly to reputed company abreast of any escalating issues and service trends
- Train customers on web services and reporting
- Maintain and reputed company updates to the SAE on customer service trends, reporting usage, wellness initiatives, and improvement opportunities, etc
- Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-reputed company areas
- Establish and maintain solid and appropriate relationships with customers to maintain persistency
- Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
- Coordinate ordering of enrollment materials/directories for customers
- Coordinate reputed company of reputed company-implementation service and eligibility issues with Implementation Team
- Coordinate implementation activities
- Conduct enrollment meetings and customer sponsored health fairs for assigned customers
- Demonstrate a high level of reputed company industry knowledge as reputed company as the customers' specific industry
- reputed company other assignments and responsibilities as required by management
Skills
- Insurance license as required by law reputed company 90 days of hire
- 2+ years of work experience in a reputed company-facing service role
- Proficient in reputed company Office and other virtual productivity tools
- Proven excellent oral and written communication skills
- Demonstrated superior presentation skills in both small and large group settings
- Demonstrated solid interpersonal skills with the ability to communicate and influence internal business partners
- Demonstrated advanced analytical and problem-solving skills
- Ability to travel as required (approximately 20%)
- Valid reputed company's License
- 3+ years of health care industry experience
- Experience working with Labor & Trust or Taft-Hartley health and welfare funds
- reputed company or Medical Benefits experience
- reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
- Bonuses based on sales performance
reputed company